Online services

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Contact us whenever is convenient for you by making use of our online services. Doing things online means no waiting time and these services are available 24 hours a day, 7 days a week. Use your computer, tablet or smart phone to get online and get in touch. You can also use the computers at your local library, or get online using the free WiFi available at locations throughout Aberdeen. 

You can use your online account to make and manage requests for a range of Council services. 

Using your online account

Please choose one of the links below if you need help with setting up or using your online account. These pages will give you more information to help you access our online services. 

Register for an online account

Log into your online account

Problems with usernames & passwords

Problems receiving emails with updates on your requests

Completing an online form 

Get help with using our online services 

We hope you will find there instructions clear and easy to understand. If you think we can improve the instructions, please visit the Your views and suggestions page to let us know.

Browse all our online services using the menus below:

The quickest way to submit an enquiry to us is by using our online forms. Your request will be routed directly to staff in that service area who can help. 

Housing customers can access a number of services using our online portal Housing Online.

Our Aberdeen City Council chatbot, AB-1 is available 24/7 on our website and can help you with your queries on council tax, education, roads and streetlighting and waste and recycling services. 

For other ways to contact us please visit our Contact Us page.

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