Apply for free bus travel

Due to COVID-19 and following recent changes at the company who produce the National Entitlement Cards, limited card production, focusing on the over 60’s and disabled people’s Concessionary Travel Schemes, will commence from Tuesday 26 May. This means applications can be accepted and processed for replacements and renewals from existing cardholders. However, applications for new cards will not be processed until card production resumes but applications can still be submitted.

At present bus operators have been instructed to allow free travel to cardholders explaining that they have had their card lost, stolen, broken or expired. This instruction will remain in place until 30 June to allow those who have not yet applied for or received their replacement card to do so. From 1 July, bus operators will revert back to the normal process of allowing free bus travel only where a valid National Entitlement Card is presented. 

Further information can be found at Concessionary Travel or Entitlement Card

If you are over 60 or have a disability, you could be eligible for free bus travel to get around your local area, and the rest of Scotland.

The free bus travel scheme is open to holders of a free national entitlement card. In Aberdeen City, this is the Accord Card.

How to apply

You can apply for an Accord Card online. If you need help with your application, please phone 03000 200 293, and select Option 1.

If you are applying for free bus travel because you are over 60, you can fill in your personal details and upload a photo online.

 

Once you have completed the online application, you will need to book an appointment to come to the Customer Service Centre or one of the Customer Access Points so we can verify your application.

You can book an appointment by calling 03000 200 293 (option 1).

Please do not book an appointment until you have completed your application.

We can take your photo at your appointment if you haven’t already uploaded one online. We may also ask you to provide:

  • Proof of age
  • Proof of address

For a full list of the documents we can accept as proof or your name, address or eligibility, please download the document below:

You can email accordhelp@accordaberdeen.co.uk if you have any queries.

Companion concessions

You can apply for a companion concessionary card if you are 5 years of age or older and your mobility means that you need to be accompanied when you travel. This card allows you and one companion to travel together free of charge on the same bus journey.

You will qualify for a Companion Concessionary Card if one of the statements below applies to you:

  • You receive the higher or middle rate of the care component of Disability Living Allowance.
  • You receive Attendance Allowance.
  • You are registered as blind.
  • You live in a care home, residential home or hospital and are eligible for the higher or middle rate of the care component of Disability Living Allowance or Attendance Allowance.

You don’t need to take the same companion with you every time, and you can still travel by yourself if you don’t want to take a companion.

Replacement cards

If your Accord Card gets lost, stolen or damaged, or if it stops working, you can request a replacement. See the Replace or renew your Accord Card page for more information on how to do this. 

If you have lost your card, please check first with these organisations to see if it has been handed in:

  • First Aberdeen
    47 Union Street Aberdeen
    01224 650074/ 650065
  • Police Scotland Lost Property Department
    Queen Street
    Aberdeen
    0845 6005700

If you try to use the card on the bus and it is faulty, the bus driver will ask to take the card from you, and give you a 7 day ticket which you can use instead until you get a replacement card. If you don’t want to hand over your card, the driver may ask you to pay your fare.

What to do if your circumstances change

Please let us know as soon as possible if:

  • You change your name or address.
  • Your entitlement to concessionary travel has changed.

We will need to verify the change and may need to see documents which prove it.

If your name has changed, we will need proof of this such as a marriage certificate or confirmation of the change by deed poll.

We can verify a change of address over the phone if you are liable for Council Tax at your new address.

If not, then you will need to book an appointment to come into the Customer Service Centre or one of the Customer Access Points with documents which show your new address, such as a utility bill, bank statement, or an award letter from the Benefits Agency.

If your entitlement has changed, we need to see evidence of this, for example an award letter from the Benefits Agency which confirms your new entitlement to Disability Living Allowance.

Details of the policy and legislation governing the scheme and information on how bus operators are reimbursed can be found here in the related links section.


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