Apply for free bus travel
Due to COVID-19, our card production company closed on 27 March until further notice. This means no new cards will be issued until they reopen.
If you qualify for free bus travel and have an essential need to travel you should explain this to the bus driver and they will allow you to travel without having to pay.
You can still apply for an Accord Card, but your application won’t be processed until card production resumes.
If you are over 60 or have a disability, you could be eligible for free bus travel to get around your local area, and the rest of Scotland.
The free bus travel scheme is open to holders of a free national entitlement card. In Aberdeen City, this is the Accord Card.
How to apply
You can apply for an Accord Card online. If you need help with your application, please phone 03000 200 293, and select Option 1.
If you are applying for free bus travel because you are over 60, you can fill in your personal details and upload a photo online.
You can book an appointment by calling 03000 200 293 (option 1).
Please do not book an appointment until you have completed your application.
We can take your photo at your appointment if you haven’t already uploaded one online. We may also ask you to provide:
- Proof of age
- Proof of address
For a full list of the documents we can accept as proof or your name, address or eligibility, please download the document below:
You can email email@example.com if you have any queries.
You can apply for a companion concessionary card if you are 5 years of age or older and your mobility means that you need to be accompanied when you travel. This card allows you and one companion to travel together free of charge on the same bus journey.
You will qualify for a Companion Concessionary Card if one of the statements below applies to you:
- You receive the higher or middle rate of the care component of Disability Living Allowance.
- You receive Attendance Allowance.
- You are registered as blind.
- You live in a care home, residential home or hospital and are eligible for the higher or middle rate of the care component of Disability Living Allowance or Attendance Allowance.
You don’t need to take the same companion with you every time, and you can still travel by yourself if you don’t want to take a companion.
If your Accord Card gets lost, stolen or damaged, or if it stops working, you can request a replacement. See the Replace or renew your Accord Card page for more information on how to do this.
If you have lost your card, please check first with these organisations to see if it has been handed in:
- First Aberdeen
47 Union Street Aberdeen
01224 650074/ 650065
- Police Scotland Lost Property Department
If you try to use the card on the bus and it is faulty, the bus driver will ask to take the card from you, and give you a 7 day ticket which you can use instead until you get a replacement card. If you don’t want to hand over your card, the driver may ask you to pay your fare.
What to do if your circumstances change
Please let us know as soon as possible if:
- You change your name or address.
- Your entitlement to concessionary travel has changed.
We will need to verify the change and may need to see documents which prove it.
If your name has changed, we will need proof of this such as a marriage certificate or confirmation of the change by deed poll.
We can verify a change of address over the phone if you are liable for Council Tax at your new address.
If not, then you will need to book an appointment to come into the Customer Service Centre or one of the Customer Access Points with documents which show your new address, such as a utility bill, bank statement, or an award letter from the Benefits Agency.
If your entitlement has changed, we need to see evidence of this, for example an award letter from the Benefits Agency which confirms your new entitlement to Disability Living Allowance.
Details of the policy and legislation governing the scheme and information on how bus operators are reimbursed can be found here in the related links section.
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