Contact us

Online

The quickest way to submit an enquiry to us is by using our online forms. Your request will be routed directly to staff in that service area who can help. 

 

Housing customers can access a number of services using our online portal Housing Online.

 

Our Aberdeen City Council chatbot, AB-1 is available 24/7 on our website and can help you with your queries on council tax, education, roads and streetlighting and waste and recycling services. 

 

Other ways to contact us

If you can’t resolve your issue online, call the number for the relevant service as detailed below.

Calls will be free for many of our customers. Some of our services have 0800 freephone numbers and if you have 'free minutes' in your call plan, your call to any of our 03000 numbers will be included. Calls from a BT line cost 11p per minute, the same as a local call.

Support line

The Council has a free support line for those hardest hit, who are unable to find a link to support on our dedicated Coronavirus (Covid-19) page or through existing networks.

The number is 0800 0304 713 and is available 24 hours a day, 7 days a week.

You can contact us for welfare advice and emotional support, including what to do if you are struggling to get food or pay bills.

You can make an online application at any time for a crisis grant and self isolation grant.

Request a gas repair including emergencies (Council Tenants)

If you are experiencing a problem with a gas appliance such as a gas central heating, hot water or other boiler issues, including a leaking heating system you should call Gascall:

01224 937 788 (open 24hrs, 7 days a week)

Contact Centre

03000 200 292 Monday to Friday, 9am to 5pm, for:

  • Make a payment - option 1 (automated payment line available 24 hours a day)
  • Housing repairs - option 2
  • Housing enquiries including tenancy support and housing applications - option 2 
  • Council tax, benefits and business rates - option 3
  • Waste and environment - option 4
  • Planning, environmental health and trading standards - option 4
  • Parking, roads, streets and transport - option 5
  • Registrars, bereavement and archives - option 6

Education and culture

03000 200 293 Monday to Friday, 9am to 5pm, for:

  • Accord card and national entitlement cards - option 1
  • Libraries (loans, renewals and general enquiries) and information services - option 2
  • Museums and galleries - option 3
  • Schools (school placings and school transport), nurseries and children's services - option 4
  • Pupil welfare (school clothing grants, education maintenance allowance and free school meals) - option 5
  • Family Information Service - option 6

If there is an immediate threat to health or safety out of our office hours of 9am to 5pm Monday to Friday or on a public holiday, please phone our Emergency Response Team on 03000 200 292.

The team will only progress requests that are a genuine emergency. Please report any non-emergencies online or by telephone during our daytime hours.

  • Emergency housing repairs - option 2
  • Emergency waste and recycling - option 4
  • Emergency trees, grounds and parks - option 4
  • Emergency roads and street lighting - option 5

Our other emergency out of hours numbers are:

  • Antisocial behaviour - 0800 0510 434 (9pm to 4am) 
  • Homelessness - 0800 9176 379
  • Social work - 0800 7315 520
  • Scotland's Domestic Abuse Helpline - 0800 027 1234
  • Samaritans - 116 123
  • NHS 24 - 111

British Sign Language (BSL) users can contact us direct by using ContactSCOTLAND-BSL

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + the required telephone number listed above.

We share details of news, events and service updates on our social media channels. We monitor our social media accounts during working hours, Monday to Friday, except on public holidays. We respond to as many messages or comments as we can. 

Please do not contact us on social media if your query is urgent, serious or involves personal details, please choose another way to contact us.

Facebook

Twitter

Instagram

YouTube

LinkedIn

We're providing face to face support in our Customer Service Centre at Marischal College during our opening hours of:

  • Monday: 9am - 1pm
  • Tuesday: 9am - 1pm
  • Wednesday: 9am - 5pm
  • Thursday: 9am - 1pm
  • Friday: 9am - 1pm

The Customer Service Centre is not open to walk-in visitors. Please only visit if you have an appointment or an emergency request. If you wish to make a payments, these can be made online or by phone, or at your local Paypoint for rent and council tax.

Find your nearest Paypoint.

Aberdeen City Council Customer Service Centre
(please also specify service)
Ground Floor
Marischal College
Broad Street
Aberdeen
AB10 1AB

Like many other organisations, our phone system has multiple phone lines into our call handlers and it can only display one dedicated number when calling out. For this reason we have a recorded message when a customer calls back to let them know that someone from Aberdeen City Council has called and that we will get back in touch.

Our dedicated number for this recorded message is 01224 545778.
 

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