Contact us

Online

Search or use the website A to Z to find the service you require.

Social Media

Facebook

Google+

Twitter

Instagram

YouTube

Vimeo

LinkedIn

Phone

For most customers these calls will be free. If you have 'free minutes' in your call plan, the 03000 numbers will be included in this. Calls from a BT line cost 11p per minute, the same as a local call.

Contact Centre

03000 200 292 Monday to Friday, 8am to 6pm, for:

  • Make a payment (automated)
  • Housing and housing repairs
  • Council tax, benefits and business rates
  • Waste and environment
  • Planning, environmental health and trading standards
  • Parking, roads, streets and transport
  • Registrars, bereavement and archives (Open from 8.30am - 5pm)

The Contact Centre also take emergency calls outwith these hours and on public holidays for waste and recycling, roads and street lighting, trees, grounds and parks, housing repairs and environmental health.

Education and Culture

03000 200 293 Monday to Friday, 9am to 5pm, for:

  • Accord card and national entitlement cards
  • Libraries (loans, renewals and general enquiries)
  • Museums and galleries, pupil welfare and grants
  • School transport
  • Free school meals
  • Family Information Service

Switchboard

03000 200 291 Monday to Friday, 8.30am to 5pm, for:

  • City Events
  • Elections Unit
  • Freedom of Information Enquiries
  • Home Energy Conservation
  • International Relations and External Funding
  • Press and Media Enquiries
  • Property Enquiries Service
  • Tenant and Community Engagement Team

Freephone numbers

  • Anti-Social Behaviour (9am to 4am) - 0800 0510 434
  • Crisis Grants (Scottish Welfare Fund, 8am to 6pm) - 0800 0304 713
  • Homelessness (24 hour) - 0800 9176 379
  • Social Work (First point of contact, 24 hour) - 0800 7315 520

Deaf or hard of hearing

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + the required telephone number listed above.

Visit

Access a range of services at our Customer Access Points:

Write

Aberdeen City Council Customer Service Centre
(please also specify service)
Ground Floor
Marischal College
Broad Street
Aberdeen
AB10 1AB


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