Our Aberdeen City Council chatbot, AB-1 is available 24/7 on our website and can help you with your queries.
Computers and Wi-Fi access
If you need access to a computer or Wi-Fi you can visit your local library. You can also use our photocopiers to scan evidence for council tax, benefits, blue badge and other services. Printing is available at our libraries for a small charge. Find out more about free internet and computer access.
We provide self service facilities, emergency face to face support and sign posting for non-emergency services in our Customer Service Centre at Marischal College, during our opening hours of 9am to 5pm, Monday to Friday.
Mastrick Customer Access Point, Woodside Fountain Centre and Tillydrone Community Campus are open for appointments only.
Police Scotland also operate out of the Customer Service Centre and are available:
- Monday – Friday, 8.30am - 5pm
- Saturday to Sunday, 8am - 10pm
At all other times, or if the door has been temporarily locked, please use the buzzer for access or to be connected to 101.
Please only visit if you have an appointment or an emergency request for one of the services below.
- Adult Protection
- Appointeeship (10.30am to 11am)
- Bio-liners (food waste bags)
- Laundry card top-up
If you wish to make a payment, these can be made online or by phone, or at your local Paypoint for rent and council tax.
How to find us
Marischal College Customer Service Centre
Drop off and parking for disabled people is available at the top of Queen Street across from the Town House. Additional disabled parking bays are located on Shoe Lane just off Queen Street.