Accessibility

This accessibility statement applies to the website www.aberdeencity.gov.uk 

This website is run by Aberdeen City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 

  • zoom in up to 300% without the text spilling off the screen 

  • navigate most of the website using just a keyboard 

  • navigate most of the website using speech recognition software 

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We have also made the website text as simple as possible to understand. 

AbilityNet supports people of any age, living with any disability or impairment to use technology and has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software 
  • live video streams do not have captions 
  • some of our online forms are difficult to navigate using just a keyboard 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact: 

  • Webmonitor@aberdeencity.gov.uk 

We will consider your request and get back to you in 14 days. 

If you cannot view the map on our ‘contact us’ page,  email us for directions. 

Reporting accessibility problems with this website 

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Webmonitor@aberdeencity.gov.uk.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us 

Technical information about this website’s accessibility 

Aberdeen City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). 

We plan to add text alternatives for all images by January 2022. When we publish new content we’ll make sure our use of images meets accessibility standards. 

Tables used to display calendars on our Events pages do not include headers, so people using a screen reader may have difficulty in understanding the data. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to update how date selection is displayed in our Event section by the end of December 2021. 

Some of our PDFs have non text content such as maps without any text alternative. This fails WCAG success criterion 1.1.1 (Non-text content). We are working to ensure that where possible we have text alternatives and/or contact details for alternative formats.

Some of our PDF documents do not have descriptive enough titles for users to quickly and easily identify whether the information contained in the documents is relevant to their needs. This fails WCAG success criterion 2.4.2 (page titled) We plan to review all of our current PDF documents by March 2022. When we publish new content we’ll make sure our document titles meet accessibility standards.

Disproportionate burden 

Interactive tools and transactions 

Some of our online forms are built and hosted through third party software so we don't have total control over them. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By January 2022, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

Preparation of this accessibility statement 

This statement was prepared on 18 February 2020 It was last reviewed on 10 November 2021. 

This website was last tested in July 2021. The test was carried out by Aberdeen City Council. 

This is done by testing at least two pages of each content type and all pages that have unique functionality using the Lighthouse tool provided in Google Chrome and manual checks. 

A sample of 125 pages is also tested each month using The Silktide Index 

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