Log in or register for online services

We are working to improve our online services. In order to support this we have introduced a new secure online account that:

  • Provides a single sign-in for online Council services.
  • Automatically completes your contact details on online forms.
  • Allows you to view and manage the requests you have made.   

More account features will be introduced in stages. Several services are now available through this single account and more will be added soon. 

To create an account or login to an existing account register or sign in below:


Get help with setting up and using your online account and completing online forms

Self service portals

If you need to access any of the following services, please register or log in using your existing account details.

Online payments portal

Use the online payments portal to pay your Council Tax, rent, or business rates. You can also pay an invoice, pay penalty charge notices and make top up payments for school or very sheltered housing meals, as well as paying for a range of other services.

Council Tax and Housing Benefit self-service portal

Use the Council Tax self-service portal to see your Council Tax details, sign up to pay by direct debit, search for a council tax band, and request bills by email. You can also use this portal to view details about Housing Benefit, Business Rates and services for landlords. 

Housing portal

Our Housing Online portal is temporarily unavailable while we carry out some exciting updates. 


Housing repairs portal

Customers will be able to log into their account to:

  • Check your rent account at any time
  • Make rent payments
  • Get housing advice by completing a housing options checker
  • Apply for a council house
  • Update your contact information 

More features and services will become available in the coming months. To access any of these services services you need to re-register for your online account.

House Exchange

Use this to find another tenant to exchange your Council house with. You can also search for tenants elsewhere in the UK if you are considering moving out of Aberdeen. 


Use MyJobScotland to search and apply for job vacancies with Aberdeen City Council. 

NetLoan portal 

Use NetLoan to book a computer at the Central Library or one of the community libraries. 

Library catalogue

Use the library catalogue to search for and reserve books, films and music and renew items on loan. 

Your Library app

Use this app to search the library catalogue, scan the barcode to borrow books, get the latest library information and much more. 

Planning application search

View and search the register of planning and building standards applications, appeals and enforcements. 

ePlanning portal 

Use this portal to submit planning applications and appeals. 

Scottish Landlord Register

Use this portal to register as a private landlord or search the register of landlords in Scotland. 

PayByPhone cashless parking

Register for PayByPhone to use your mobile phone to pay for parking with a credit or debit card, rather than having to find change for the machine. 

Family Information Service

If your organisation provides services for children and families in Aberdeen you can log in to the Family Information Service Provider Portal to add or update your details. 

Scottish Welfare Fund

If you are on a low income or do not have access to your money, you can apply for a crisis grant or a community care grant from the Scottish Welfare Fund.  

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