Our Social Media accounts are generally monitored during working hours, Monday to Friday, except on public holidays.
We aim to respond to as many replies or comments as we can. This isn't always possible, and we can sometimes miss posts, particularly when there is heavy social media traffic.
Our web team, and communications and media teams, who run the social media accounts will sometimes send your questions off to customer services or other colleagues to find out information for you. This means that it might sometimes take a while before we can get back to you.