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Report a problem with a road, pavement or road sign

We are responsible for looking after all public roads in Aberdeen City except for trunk roads, and any private or unadopted roads. The A90 and A96 trunk road sections are the responsibility of Bear Scotland. For more information on trunk roads in the North East, or to report a fault on any of these roads please visit the Bear Scotland website. 

We take the safety of the public very seriously, and appreciate you telling us about potential problems or dangers. Please let us know about problems such as:

  • Potholes
  • Blocked drains
  • Broken or illegible road signs
  • Worn or missing road markings
  • Loose slabs
  • Uneven footpath or cycle path surfaces
  • Damaged kerbs including dropped kerbs
  • Damaged barriers


A road or pavement that is causing a clear and immediate danger can be treated as an emergency. For any problems that are classed as an emergency please call us on 03000 200 292 (option 5, then option 1). We will attend within 4 hours and if required make it safe.

Examples of an emergency include:

  • Subsidence of road
  • Oil or fuel spill on the road
  • Dangerous overhead wires
  • Road sign causing an obstruction

Customer feedback survey

If you've recently reported a problem, please complete our customer feedback survey to give us your views on the service you've received and suggest any improvements.

Would you like to give feedback about the website?