Make a complaint

If you are telling us about something for the first time, please give us the opportunity to put things right before complaining by contacting the school, community centre or service directly in the first instance. To do this, go to the service you want from the services list.

Common issues

Complaints about the following issues are dealt with differently, and not under our complaints handling procedure. We will pass on these complaints to the correct team where possible, or you may wish to contact them directly. For more information, please use the links provided below:

If you have tried reporting the problem and it has not been resolved, you can make a complaint using our online form:

You can also make a complaint in person at any council office or by contacting our Customer Feedback Team by telephone or in writing:

Customer Feedback Team
Business Hub 16
Third Floor West
Marischal College
Broad Street
AB10 1AB

01224 523058

Please describe your complaint in as much detail as possible. Tell us:

  • your full name and address
  • what happened and when
  • who was involved
  • what should have happened
  • how you want us to resolve the matter

Help making a complaint

If you are unable or reluctant to make a complaint yourself you can ask a friend, relative or advocate to make one for you. If you would prefer for an advocate to act on your behalf, you can contact the Scottish Independent Advocacy Alliance for advice on those available in your area. You must give the person making the complaint permission to act on your behalf by completing a Third Party Consent to Disclose Form.

How long do I have to make a complaint?

You can make a complaint up to 6 months after the event happened, or 6 months after finding out that you have reason to complain but no more than 12 months after the event itself.

In exceptional circumstances, we may accept a complaint after the time limit.

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Please note, this form is anonymous, we can't reply directly to your feedback. If you would like to report an issue, make a complaint or suggestion, please Contact Us.