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Complaints performance

We use the information we have received from complaints to help us improve our services.

By looking at the data, we can try to prevent a problem happening again. We publish annual statistics for each financial year.

The data includes the types of complaint received, how quickly we dealt with each complaint and how many were upheld and not upheld. The statistics are split into the different complaint stages.  We also report how many of our complaints were considered by the Scottish Public Services Ombudsman, and their decision. 

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