We are committed to providing service users, those acting on their behalf and those affected by social work and care services with a transparent, accessible and effective process for dealing with complaints. We view complaints positively and are committed to have in place an effective complaints procedure to handle all issues brought to the attention of staff.
All complaints will be thoroughly investigated in an open and transparent manner and the outcome of the investigation will be explained to the complainant along with any actions that are taken in light of the complaint.
We are constantly seeking to improve the standard and quality of our services and recognise that complaints are an opportunity from which we can learn. It is important to us that people feel satisfied with the service provided. We will treat complaints seriously, giving individual attention to every one received..
If you are pleased with the service we provide, please tell us. You may have a suggestion about how we can improve. Sometimes the most straightforward ideas have the greatest benefit.