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Appeal a parking Penalty Charge Notice

If you would like to appeal against a parking Penalty Charge Notice (PCN), you can do this online. 

Appeal a parking Penalty Charge Notice

You can only appeal one Penalty Charge Notice at a time. If you have more than one Notice, you will need to appeal them all separately if appealing online.

Alternatively, you can email parkingappeals@aberdeencity.gov.uk or write to:

Parking and Bus Lane Appeals Team
PO Box 10505
Aberdeen
AB12 9EW

We cannot accept appeals by phone.

We will usually contact you by email to let you know the outcome of your appeal. It may take us up to 90 days to make a decision on your appeal. Please check your junk/ spam folder or add noreply@aberdeencity.gov.uk,

donotreply@aberdeencity.gov.uk and parkingappeals@aberdeencity.gov.uk to your approved email address list.

For all other enquiries please email parkingappeals@aberdeencity.gov.uk

When we receive your appeal we will:

  • Put the PCN(s) which you are appealing on hold and take no further action while we consider your appeal.
    Only the PCN(s) which you are appealing will be put on hold. We will continue to take action against you for other PCNs which have been issued to you if you have not paid these or have not submitted a separate appeal.
  • Carefully consider your appeal, taking into account any evidence that you submit, relevant road traffic regulations, traffic orders or Council policy that relate to the parking contravention

We will usually contact you by email to let you know the outcome of your appeal. Please check your junk/ spam folder or add noreply@aberdeencity.gov.uk, donotreply@aberdeencity.gov.uk and parkingappeals@aberdeencity.gov.uk to your approved email address list.

If we do not have your email address, we will write to you at the address that you have provided, or to the registered keeper of the vehicle if we do not have your address.

It may take us up to 90 days to make a decision on your appeal.

If you appeal against the PCN, do not make any payment until we have let you know the outcome of the appeal. If you pay the charge while the appeal is ongoing, we will close your case.

If your appeal is accepted the PCN will be withdrawn and you will not have to pay the charge. We will contact you to let you know this.

If your appeal is rejected, we will contact you to explain:

  • The reasons for rejecting your appeal
  • How to pay the PCN
  • What you can do if you disagree with our decision.

If you have submitted an appeal within 14 days of the PCN's date of issue, you can pay the discounted rate. If your contravention occurred before 1 April 2023 then this will be £30. The discounted amount for any contraventions which occurred on or after 1 April 2023 is £50. Details of the amounts due following the issuing of a PCN can be found on the following page:

Pay Parking Penalty Charge

If we have issued a Notice to Owner you can submit an appeal at this stage even if we have rejected a previous appeal relating to the same PCN at an earlier stage.

We will normally only consider an appeal at this stage if it is made by the registered keeper of the vehicle. If this is not possible, we will need written consent from the registered keeper for an appeal to be submitted on their behalf.

The table below summarises the grounds that you can use to appeal at this stage:

Reason for appeal What we will need from you
I did not contravene the regulations, for example my Pay and Display ticket was properly displayed or I was legally loading.
  • Any relevant details or documents, e.g. a delivery note.
I did not own the vehicle when the PCN was issued.
  • The name and address of the person who bought or sold the car.
  • The date of the sale or purchase.
  • Receipt for the sale or purchase.
  • Copy of the letter of acceptance issued by the DVLA on receipt of the V5C Vehicle  Registration Document.
The penalty charge exceeds the relevant amount.
  • Any relevant details or documents.
The traffic order was invalid.
  • Any relevant details or documents.
The vehicle was on hire and the hirer signed a formal agreement accepting liability for PCNs.
  • The name and address of the hirer.
  • A copy of the agreement they signed.
The vehicle was taken without my consent.
  • Police crime report number.
  • Insurance claim documents.

We do not usually accept appeals under any other circumstance. If you are appealing for another reason, please provide as much relevant information as you can and provide any relevant documents.

If we need more evidence from you in order to make a decision we will ask for this.

If your appeal is accepted

If we uphold your appeal at Notice to Owner stage, we will contact you to let you know. We will send you an official Notice of Acceptance and close the case. This means that the PCN will be withdrawn.

If your appeal is rejected

If we reject your appeal at Notice to Owner stage, we will send you an official Notice of Rejection. This will explain:

  • The reasons for our decision.
  • How to pay the PCN.
  • What you can do if you are still unhappy with our decision.

If you do not take any action once a Notice of Rejection has been issued, we will issue a Charge Certificate after 28 days.

If you are unhappy with our decision, you can appeal to The Scottish Courts and Tribunals Service. They are an independent panel of adjudicators who will consider your case.

You can only submit an appeal to The Scottish Courts and Tribunals Service if we have issued a Notice of Rejection at Notice to Owner stage. The Notice of Rejection will tell you how you can submit an appeal to the tribunal.

Once you have been issued with a Charge Certificate, you no longer have the right to appeal.

We may consider carrying out a review of your case at this stage but only in very exceptional circumstances. If you would like us to do this, please email parkingappeals@aberdeencity.gov.uk, giving an outline of why you feel your case should be reviewed and provide any relevant documents as evidence.

If you do not have your Penalty Charge Notice number, please contact us. 

To comply with Data Protection requirements, you will be asked some details about the contravention before given the reference number. If you cannot answer these questions you will be asked to send us a copy of your V5C or hire/lease agreement

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