Your data: insurance claims

How we use your information

If you make a claim for loss, injury or damage to the Council, we’ll keep all information about your complaint in an electronic case file. We don’t use your personal data for any other purpose than to process and correspond with you about your insurance claim.

The information provided to us will be shared with our insurers and the relevant Service(s) within the Council to ensure that any claim can be investigated fully.

How long we keep your information for

We keep Insurance Claim Files for the current financial year, plus another six years. Once this period has passed, your personal information will be redacted from the electronic case file.

Your rights

You’ve got legal rights about the way the Council handles and uses your data, which include the right to ask for a copy of it, and to ask us to stop doing something with your data. Please email the Council’s Data Protection Officer on or write to:
Data Protection Officer
Marischal College
AB10 1AB

See more information about all of the rights you have. You also have the right to make a complaint to the Information Commissioner’s Office. They are the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Aberdeen City Council is the Data Controller for your data we hold as part of receiving and responding to your claim. The Council considers handling insurance claims to be part of our public task under Article 6(1)(e) of the General Data Protection Regulation. Where the Council processes special category personal data for this purpose, we understand our legal basis to be Article 9(2)(f) of the GDPR.

Did you find what you were looking for?

Status message

Please note, this form is anonymous, we can't reply directly to your feedback. If you would like to report an issue, make a complaint or suggestion, please Contact Us.