ImportantDue to the system processing for the new Council Tax bills for 2021/22 the Council Tax and Benefits Self Service will not be available from 6.30pm on Friday 5 March until 5pm on Thursday 11 March.  

Your data: cashless parking and Pay and Display refunds

How we use your information

When you contact us to claim a refund from the cashless parking service or a Pay and Display machine, Aberdeen City Council keeps a record of your name, address and contact details, as well as the date and location of where you parked your vehicle, to allow us to process your request for a refund.

How long we keep your information for

We will keep your information for two years from the date you make a claim for a refund.

Your rights

You have rights in relation to your data, including the right to ask for a copy of it. See the Your data page for more information about all the rights you have, as well as the contact details for the Council’s Data Protection Officer. You also have the right to make a complaint to the Information Commissioner's Office if you think we haven’t handled your data properly.

Our legal basis

Aberdeen City Council is the Data Controller for the information you provide. Wherever we process personal information we have to make sure we have a basis for doing so in Data Protection Law. We understand our basis for enforcing parking controls as Articles 6(1)(c) and 6(1)(e) of the General Data Protection Regulation. This is because we undertake this activity as part of our public task as a local authority to provide on and off street parking enforcement and as a legal obligation under the Road Traffic Act 1991, as modified by the Road Traffic (Permitted Parking Area and Special Parking Area) (Aberdeen City Council) Designation Order 2003 as amended.

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