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Queries about your Council Tax bill
This page provides a variety of information about your Council Tax bill and explains what you can do if you think that it is incorrect.
Council Tax bill explained
|This is the barcode that allows you to make payments at a PayPoint|
|2||The person(s) liable for payment of the bill|
|3||Contact address - where the Council Tax bill will be issued|
|4||This is the property that the Council Tax bill relates to|
|5||This is the property number that the Council Tax bill relates to (This will not change)|
|6||Your Council Tax reference number - to help us deal with your query quickly, always quote this number when you contact us|
|7||This is the date the bill was produced|
|8||This is the financial year that your bill relates to|
|9||This is the amount you will pay for the financial year , at the time your bill was produced. If, since this time, you have had a change in circumstances this amount may be different. You should receive a new bill to reflect any changes.|
|10||This is how you should pay your council tax bill – in a single, one-off payment or in instalments|
|11||This explains how your Council Tax bill has been worked out|
|12||Band - this is the valuation band your property is in; the amount of Council Tax you pay is directly related to this|
|13||Charges for your bill - will be broken down between Council Tax, Water and Waste Water (where applicable).|
Any adjustments to your account, for example; single person discount or Council Tax reduction.
|15||This shows the balance payable for this bill|
|16||This is the telephone number you can use should you wish to contact us about your Council Tax account. Methods of payment can be found on the back of your bill.|
|17||This gives information about Direct Debit, shows an example Direct Debit guarantee and where you can find information about other ways to pay.|
|18||This advises where to direct your enquiries or access information about your Council Tax account. It also provides contact information for the Grampian Assessor and Scottish Water.|
|This explains how we use your data and prevent fraud|
Who pays the bill?
Council Tax is usually paid by someone who lives in the property as their only or main residence. The person or people who fall into the highest category on the list below will be responsible for paying Council Tax:
- Someone who owns the property and lives in it.
- A tenant who lives in the property.
- A sub-tenant who lives in the property.
- Anyone else who lives in the property.
- A sub-tenant who does not live in the property.
- A leaseholder who does not live in the property.
- Someone who owns the property but does not live in it.
In some circumstances, owners will be held liable even if there are people living in the property (for example, Houses in Multiple Occupation (HMOs), halls of residence and so on). For more information please contact us.
Joint owners or tenants
When more than one person is responsible for paying Council Tax for a property, this is called joint and several liability. Each person is responsible for paying, even if we only send the bill to one person. If the bill is not paid, we can pursue full payment from anyone who is named on the bill.
You may be jointly and severally liable to pay Council Tax if:
- You are married, you live as if you were married, or you are in a civil partnership with, someone who is liable for paying the Council Tax bill.
- You and someone else are joint owners of a property.
- You and someone else are joint tenants of a property.
If you are under 18, severely mentally impaired, a full-time student or a care leaver you may not be held liable. Please see the information about Occupied Discounts and Exemptions.
I think my property is in the wrong Council Tax band
Your charge is based on the valuation band of your property. If you think that your property is in the wrong valuation band you can appeal this. To make a valuation banding appeal please contact:
Woodhill House Westburn Road Aberdeen AB16 5GE
I think I have been charged the wrong amount
If you think that the amount charged is incorrect or you are not responsible for paying the bill, you should contact us as soon as possible so that we can review your circumstances, provide you with an explanation or make any necessary amendments and issue a revised bill.
Council Tax appeal
If you have queried your bill and you are not satisfied with our response you can appeal our decision. You must include the reason for your appeal, your reference number, your name, address and the date of your bill. If someone is acting on your behalf, they must also give their name and you must provide confirmation that they have your permission to act on your behalf.
You must continue to pay the amount shown on your bill until you receive the outcome of your review or appeal.
You can download charts and graphs showing Council spending, how Council Tax is calculated and other financial information below:
See the Strategy, Performance and Statistics section for more information.
Other useful documents
If your property is connected to the public water supply and/or waste water system, we must include these charges on your Council Tax bill on behalf of Scottish Water.
We no longer issue Scottish Water leaflets with your annual Council Tax bill however, you can view the leaflet here. If you would like a paper copy of the leaflet please contact us .
We can only deal with questions you have about paying the charges, not the services you receive. If you have any questions about the services that Scottish Water provide, please visit the Scottish Water website, phone 0800 0778 778 or email firstname.lastname@example.org
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