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Sign up for council tax paperless billing

Sign up for e-billing to receive and view your Council Tax bills electronically instead of through the post.

If you sign up for Council Tax e-billing, you will get an email whenever you have a new bill and can access it instantly and securely through your self-service account.

You can sign up for Council Tax e-billing at any time.

Benefits of paperless billing

Paperless billing is a faster, more efficient and convenient way to receive and check your Council Tax bills. Here are some of the advantages:

  • You can view your Council Tax bill.
  • Check your current balance and outstanding payments whenever you like.
  • Faster access to bills, so you can see your bill as soon as it's available.
  • You will always know where your bill is as it is securely stored online.
  • It saves paper.
  • It helps us reduce printing and postage costs so we have more money to spend on services.

How to sign up for paperless billing

You will need a Council Tax self-service account to sign up for paperless billing.

If you already have an account, you can log in to it and sign up for paperless billing.

If you are a new user, you will need to set up a Council Tax self-service account and activate it by clicking the link in the email we send you before you can sign up for paperless billing.

Once you have created your Council Tax self-service account, you will need to answer some security questions to confirm your identity before you can access your Council Tax information. These may include:

  • Your phone number.
  • Your email address.
  • Your eight-digit Council Tax reference number. You can get this from your paper bill.
    If you pay your Council Tax by Direct Debit, this may be the reference number used on the Direct Debit payment details on your bank account. Your Council Tax reference number is the first eight digits of the payment reference.
  • Your bank account number.
  • Your monthly payment amount.
Sign up for paperless billing

To complete your sign-up, you will need to click on the link in the confirmation email you receive and sign into your account again to activate your e-billing subscription.

Frequently asked questions about Council Tax paperless billing

We have taken a number of measures to protect your information and ensure that viewing your e-bills is secure.

Your online bill is protected by a username and password, which only you know. The information you enter into the Council Tax self-service portal is protected by a security protocol that ensures the information sent between your device and the server cannot be obtained by a third party.

You will be able to see:

  • your balance owed
  • payments made
  • any outstanding instalments due
  • details of any past years Council Tax
  • current and any past years Council Tax bills

You can register and access your council tax account on our self service page then click ‘Register’ located at the bottom of the webpage. Please then follow the prompts contained to add your Council Tax account.

Alternatively, please go to the Aberdeen City Council homepage – click Log in located in the top right corner. Then please scroll down to “Council Tax and Benefits Self Service Portal.” You will be able to register by clicking on the pink box titled “Register or log in to the Council Tax and Housing Benefit Portal”

Please note usernames that have been set up to access other Aberdeen City Council services will not work to access the Council Tax and Benefits Portal. Likewise your Username that you have set up to access the Council Tax and Benefits Portal will not work on any other Aberdeen City Council services.

Once you have registered for a Council Tax and Benefits Self Service Portal account. Please click on “Add Service” you will then get the option to add your Council Tax account. You can self-authenticate by answering questions about your Council Tax account or request a PIN if you are unable to self-authenticate.

If you have more than one Council Tax account you will be able to add them all – up to 90 Council Tax accounts are able to be added to your Council Tax and Benefits Self Service Portal account. You will need to self-authenticate each Council Tax account or request a PIN if you are unable to self-authenticate.

You will need to have your Council Tax account number to do this. This is located on your most recent Council Tax bill in your name. If you do not have your Council Tax bill to hand and pay your Council Tax by Direct Debit, this may be the reference number used on the Direct Debit payment details on your bank statement. Your Council Tax reference number is the first eight digits of the payment reference.

By answering certain questions about your Council Tax account you can get instant access to see details about your account. This removes the need to request a PIN letter to be sent by post to the correspondence address we have on file for you. However, if you are unable to self-authenticate, then you can request a PIN to access your Council Tax account.

If you are not able to self-authenticate your Council Tax account you will be able to request a PIN to access your Council Tax account. 

Please note that you can only request a PIN for an account in your name – your Council Tax bill will detail your account number and will have your name on it. The PIN number will be sent by post to the correspondence address we have on file for you.

As you have a new Council Tax account number you will need to add this account number to your Council Tax and Benefits Self Service portal account, by either self-authenticating by answering the questions about your account or by requesting a PIN. Please note that each new Council Tax account number will have a different PIN.

To change your billing preference from paper billing to e-billing please log into your Council Tax and Benefits Self Service portal account, click on your Council Tax account and then click on “Paperless Billing Sign-Up”

You will need to agree to the terms and conditions and an activation email will then be sent to your email address. Please click on the link in this email to activate your paperless billing preference.

Please note that currently only bills, adjustment notifications and exemption notices can be delivered electronically. Other correspondence, for example, Returned Direct Debit letters, Reminders, Final Notices, Reviews, Payment Arrangement Notifications etc will still be delivered by post. (Please note that this is not an exhaustive list.) 

Yes. Each person who is named on the Council Tax account can sign up for paperless billing. Everyone who is named on the account will need to sign up for paperless billing to make sure you do not receive any more paper bills.

If you are unsure if you have already registered – please check on our self service portal and then click ‘Register’ located at the bottom of the webpage.

Please complete the page with your email address and click Register. If you already have an account a message will appear advising that “’Profile' already exists with entered Email Address, please enter another Email Address.”

You will then be able to click on the Forgotten Username and Forgotten Password links to retrieve your log in details. 

You can log into the Council Tax and Benefits via our self-service portal. 

Alternatively please go to the Aberdeen City Council homepage – click Log in located in the top right corner. Scroll down to “Council Tax and Benefits Self Service Portal.” You will be able to log in or register by clicking on the pink box titled “Register or log in to the Council Tax and Housing Benefit Portal” 

Please note usernames that have been set up to access other Aberdeen City Council services will not work to access the Council Tax and Benefits Portal. Likewise your Username that you have set up to access the Council Tax and Benefits Portal will not work on any other Aberdeen City Council services.

If you have forgotten your username a reminder can be sent to you by requesting via the forgot username link and completing the information requested. 

Alternatively please click on the “Forgot Username?” link found on the Council Tax and Benefits via our self-service portal. 

If you need a password reset this can be requesting via the forgot password link and completing the information requested.

Alternatively, please click on the “Forgot Password?” link found on the Council Tax and Benefits via our self-service portal. 

This message appears when you have repeatably entered the incorrect password. 

To resolve this please click on the forgot password link and completing the information requested and complete the information requested. Please note that your password is case sensitive. 

Please check your ‘Spam’ or ‘Junk’ email folders as sometimes the email can be directed there.

Please note password reset emails can only be sent to registered Council Tax and Benefits Self Service portal accounts. Please ensure that you enter your username exactly as registered. If you need a reminder you can request via the forgot username link and completing the information requested. 

This message appears when you have not activated your account. When you registered an email was sent to your email address. This email contains a link that should be clicked to verify that your email address is valid.

Please click on the link in the email to activate your account. 

Please note that if you registered for the Council Tax and Benefits portal before 1st April 2019 you will need to re-register. Please re-register using the Council Tax and Benefits self-service portal.

You will not be able to access the Council Tax and Benefits Self Service Portal using any log in details created for other Aberdeen City Council online portals.

You will need register separately for a Council Tax and Benefits Self Service account using the Council Tax and Benefits self-service portal.

Click ‘Register’ located at the bottom of the webpage. Please then follow the prompts contained to add your Council Tax account.

Please log in to your account using the Council Tax and Benefits self-service portal.

Once you have logged in please click on your username located in the top right hand side. Under the drop down menu that appears click on “My Account” you will then have the option to update your email address and/or password.

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