Your data: private tenant complaints

How we use your information

We use the responses in this form to investigate any concerns raised and to contact the relevant landlord or letting agent. We will contact you as part of the investigation process and may ask for further information or give further advice. As well as providing help or advice in individual cases, we will also use the data to identify trends in the cases reported, which may inform further actions with landlords or letting agents.

How long we keep your information for

We will keep this information for a period of 5 years from the end of the current financial year.

Your rights

You have rights in relation to your data, including the right to ask for a copy of it. See the Your data page for more information about all the rights you have, as well as the contact details for the Council’s Data Protection Officer. You also have the right to make a complaint to the Information Commissioner's Office if you think we haven’t handled your data properly. 

Our legal basis 

Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law. The Council understands our legal basis for processing this personal data as part of our public task under our powers set out in Chapter 4, Part 1 of the Housing (Scotland) Act 2006, as amended.

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Please note, this form is anonymous, we can't reply directly to your feedback. If you would like to report an issue, make a complaint or suggestion, please Contact Us.