Your data: domestic waste and recycling enquiries and services

How we use your information

Aberdeen City Council uses the information you provide to provide you with online access to domestic waste and recycling services including collection and maintenance services including missed bin collections, repairing damaged bins, providing bin and caddy liners, investigate flytipping, investigate abandoned vehicles, provide bulky uplifts, provide house clearances, and provide assisted bin collections.

How long we keep your information for

For additional bins and assisted bin collections we will keep your information until the bin is no longer required and review this every 2 years.

For investigating abandoned vehicles, we will keep your information for 2 years from the date your form is submitted. Anonymised reports are shared with the Scottish Environmental Protection Agency in our annual reports.

For all other services we will keep your information for six months from the date your form is submitted.

Your data will be stored on secure servers within the EEA by our supplier Firmstep Ltd and on servers maintained by Aberdeen City Council in our local data centre with BrightSolid.

For missed bin collections, providing bin and caddy liners, providing bulky uplifts, providing house clearances, and providing assisted bin collections your data will also be stored in our Waste Management System to enable our waste management department to process your request. Further information on how Waste Management records are held and managed is available.

Your rights

You have rights to your data, including the right to ask for a copy of it. See more information about all of the rights you have. You also have the right to make a complaint to the Information Commissioner’s Office. That is the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Aberdeen City Council is the Data Controller for this information. Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law. The Council understands our legal basis for processing personal data in relation to domestic waste and recycling as 6(1)(c) and 6(1)(e) of the General Data Protection Regulation.

This is because this activity is part of our public task, and something which the Council is legally required to do under the Environmental Protection Act 1990, The Waste (Scotland) Regulations 2012 and The Removal, Storage and Disposal of Vehicles (Prescribed Sums and Charges etc.) (Scotland) Regulations 2011.


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