MyChoice: cashless catering for very sheltered housing

MyChoice is an online system which allows tenants to pre-order and pay for their preferred menu choices. The system means that each tenant has a meal ordering account which is linked to their Accord Card. Meals will be ordered in advance for the week ahead and tenants will use their Accord Card to access their account and place their order. 

Ordering meals is easy and straightforward: tenants tap their Accord Card on the card reader attached to the wide screen TV in the dining area. This will open up the system and allows tenants to check their balance, confirm what they've ordered for the current week and to order meals for the week ahead. Choosing meals is easy - just browse the menu text or the images of the food. If you are a new tenant at a site using MyChoice, carers will help you to use the system and explain how it works.  

For tenants that require assistance ordering meals, carers have mobile devices that they use with the tenants to place meal orders.

The system also means that there is now a variety of ways in which tenants and their representative or appointee can pay for meals. Instead of having to wait until the end of the month to receive the invoice, payment can be made online at a time and place that's convenient for you. We also offer tenants and their relatives and appointees the option to receive regular balance alerts either by text message or email so they know what to pay and when. You can sign up for these online:

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