Make a Freedom of Information request

Make a Freedom of Information Request via our online portal 

You can also write to us at: 
Access to Information Team
Customer Services
Customer Experience
Aberdeen City Council
1st Floor South
Business Hub 6
Marischal College
Broad Street
ABERDEEN
AB10 1AQ
 

If we have not already published the information you are looking for, you can request it.

Advice and assistance

Don’t worry if you’re unsure of how to make your request, or if you would like some assistance, you can talk it through with the Access to Information team first, we’d be happy to help. 

What to include

You should give us your name and a contact address (email or postal).

Make your request as clear as possible. Focus on the information you really want to see - if your request is too broad, it may be refused because of the cost of responding to it.

If you need the information in a particular format, let us know. As far as is reasonably practical for us to do so, we will provide the information in the format you prefer.

What happens next?

We will acknowledge your request within five working days and will respond to your request within 20 working days.

If we're not sure what information you're looking for, we will contact you as soon as possible to clarify this with you.

If you are not satisfied with the response you receive, or the way in which your request has been handled, you can request a review.

Costs

Most requests are free but you might be asked to pay a small amount for photocopies or postage. Our standard charges document, in the related documents section below, will give more information and we will tell you in advance if you have to pay anything.

Requests through social media

Requests for information can be made in a number of ways, including email, letter, online forms, social media and external websites such as WhatDoTheyKnow.

For further information, please see the Scottish Ministers Code of Practice, specifically sections 4.3.3 – Validity of requests submitted through social media (page 15) and 9.13 – Responding to requests via Twitter (page 38). 

How we handle your data 

For information on how we handle your data when you make a request for information, our privacy notice can be found on our privacy notices page.  
 

Contact the Access to Information Team 

Contact us
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