Please check our waste and recycling service updates page or our Facebook page for information about incomplete collections.
Please do not try to report a missed bin until the day after your normal collection day.
Residential wheelie bins
We will do our best to return for genuine missed bin collections, however we are unable to return for a bin that has not been put out.
Before reporting a missed bin please make sure:
- Your bin was out by 7am
- You have checked your calendar for the correct collection day
- Your bin lid was closed. Overfilled bins will not be collected and bags of waste left next to the bins will not be picked up
- Your bin has not been tagged as having the wrong items in it. Wrong materials will need to be removed from the bin before the next collection.
If your bin has not been collected for any of these reasons we will not return to pick up your waste until your next scheduled collection day. In the meantime, you can take any excess waste to a recycling point or recycling centre.
Communal bins
Communal bins do not have a fixed day of the week for collection, but some communal bins have not been emptied as often as usual. We ask customers for their patience as we attempt to catch up
Business waste
For information on missed business waste bins, please visit our business waste page. You can report a missed business waste collection through the general enquiries form below.