Council Tax Billing:
- 118,000 annual Council Tax bills emailed and posted
- Did you know you can sign up to paperless billing? Sign up here.
- 10,245 calls to our Council Tax team
- Under 10 minutes average wait time per call
Council Tax Web and Social Media:
- 39,950 visits to our Council Tax social related social media posts on Facebook
- 17,285 Council Tax home page views versus 91,085 Aberdeen City Council homepage views
- Top 3 visited Council Tax pages:
- 12,884 – Council Tax Bands
- 12,196 – Pay your Council Tax
- 5,803 – Contact us about Council Tax
Customer Contact Centre:
- :79,225 calls to Contact Centre, of which 33,980 were Community Alarm and Fire and Security calls answered
Support over the Easter Bank Holiday (Good Friday – Easter Sunday):
- 105 calls to our Crisis Support Line
- 302 calls to Housing Repairs
- 3499 calls to our Out of Hours team