- 464 Housing Repair calls answered with an average wait time of 16 mins
- 169 Chat bot conversations AB-1 has had with residents
- 378 Community support calls answered with an average wait time of 2 mins
- 1,273 Emergency Response call with an average wait time just over 3 mins
- 433 Emergency Out of Hours jobs carried out, including:
- 98 Electrical
- 121 Joinery
- 126 Plumbing
- 3,370 Community Alarm and Fire & Security calls answered
- 13,883 visits to our homepage
- 10,281 visited School Holiday/ Term dates
- 8,647 visited Waste/ Bin Collections dates
- 6,533 visited Waste/ Bin Collections calendar
- 145 Emergency responses dealt with by the Arboriculture Team in relation to trees
- 369 Non-Emergency housing repair requests were submitted online
- Over 5,000 calls were handled by the Contact Centre, including responses to Storm Gerrit
You can contact us whenever is convenient for you by making use of our online services.
www.aberdeencity.gov.uk/services/have-your-say/online-services