Aberdeen City Council is committed to supporting taxi and private hire car licence holders within our city so that they can be successful and help Aberdeen to be a city where people can live, work, learn, and relax.
Although most taxi and private hire car licence holders provide a good and satisfactory service, sometimes there can be concerns.
Should you wish to complain or pass on your concerns about a licence holder, we always recommend making a complaint with the licence holder or company first. This will normally be investigated and resolved in a timely manner. If the issue is not resolved please see the following complaints procedure.