Gas Central Heating: Frequently Asked Questions


Your contractor will discuss all changes with you.  If you need help after the upgrade has taken place you can call SCARF on 01224 213005; they offer free advice and a home visit.

Your work is guaranteed for 1 year.  The contractor is responsible for fixing any problems within the first year.  You will need to keep the contractor’s name and telephone number in case of an emergency.    After the first year the Council’s gas maintenance contractor will take over responsibility to maintain your system and will call you to arrange an annual service to your central heating system.

  • If you do not already have a gas meter or supply installed, we will arrange for one to be fitted. 
  • You will be notified by letter who your contractor is and how to contact them.  
  • The contractor will contact you to arrange a survey of your home. 
  • The Council will arrange a precautionary asbestos survey and then the contractor will arrange installation dates with you. 

The contractor will:  

  • Establish how long the work will take (usually between 2 to 4 days for the heating and up to 10 days for any associated works).
  • Discuss with you the location of Boiler and Radiators.
  • Answer your questions.
  • Provide you with information about the extent of the disturbance.
  • Discuss how to prepare for the works to minimise upheaval. 

Although the contractor will try to minimise disturbance, the level of work required will be dependent on the construction or type of housing. 

You may choose to lose the fire altogether to allow furniture layout options, this can be discussed with you at the survey.

It may be necessary to relocate the new radiators to new positions. The surveyor will discuss this with you. 

The hot water Cylinder will be removed. The surveyor will make the decision about the cold-water tank.

The contractor may lift carpets in the lower or upstairs hall to access pipes. It may be possible to avoid much floor disturbance if the contractor can access and work under the floors through hatch covers. 

Neither the council nor its contractors will be liable for the costs of lifting, re-laying or repair to laminated flooring.

You may have to clear out your hot water cylinder or boiler cupboards, areas around all radiators and hatch covers to allow access.  The night before the work commences Electric Storage heaters need to be switched off, to allow them to cool down. 

If you are physically unable to prepare your home for the work through age, infirmity, or disability, please tell the contractor and arrangements will be made for this to be done for you.

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