Social tariffs can provide a safety net for eligible households who might be struggling to afford their broadband or phone services.
Broadband and mobile services
Broadband and mobile markets offer customers a wide range of choice and have different deals available to suit different needs. Some providers offer social tariffs which are only available to customers who receive certain government benefits, as set out in the table below.
| Product | Price | Speed | Eligibility |
|---|---|---|---|
| BT Home Essentials | £15 a month | Around 36 Mbit/s | Various benefits (in and out of work) |
| BT Home Essentials 2 | £20 a month | Around 67 Mbit/s | Various benefits (in and out of work) |
| Sky Broadband Basics | £20 a month | 36 Mbit/s | Universal Credit or Pension Credit |
| VOXI For Now | £10 a month | 5G where available | Various benefits (in and out of work) |
| NOW Broadband Basics | £20 a month | 36 Mbit/s | Universal Credit or Pension Credit |
Voice-only landline services
For voice-only landline services, BT and KCOM also provide social tariffs to eligible households - details of these are included in the links via the table above.
In addition to these tariffs, other support may also be available to individuals who might not be able to get online because they struggle to afford internet services. If you are struggling to pay your mobile phone or broadband bill, you should speak to your provider as soon as possible to see how they can help.