Booking of Educational Venues

Bookings will be taken online only via the Aberdeen City Council Online booking system.

Prior to submitting a booking, customers are requested to register via the online booking system:

Register

Once registered you will receive an email instructing you to upload any relevant documents into ‘Your documents' section.  

Yes, refunds will be issued and usually take 3-5days to go back onto the original payment method. For operational reasons ACC reserves the right to cancel any provisional or confirmed bookings, or to make changes to bookings without notice, where required. Where bookings are cancelled by ACC and where payments for these bookings have already been made, customers will be refunded the full amount paid, regardless of when the cancellation is made. 

You can request to cancel your booking at any time, however if you give us notice at least 7 days before your booking is due to take place you will receive a full refund.  

Further information can be found within the venue hire terms and conditions.

Find out more about cancelling a booking:

Options to pay in advance for each session will be available for those groups making block bookings. 

Before submitting a hire request, you will create a profile for yourself/the group/organisation you represent. As part of your profile creation you can upload relevant documents that can be applied against all bookings. Once you create your profile, a member of the team will apply the correct charging category against your hires.   

If you have regularly booked and used the same venue and timeslot over at least five separate weeks during a single school term in the last year, then you can be considered as a regular booker. Regular bookers will be given access to submit bookings during the Priority Booking Window, at the start of each school session.

The priority booking window allows customers to request to continue to use the same venue, on the same day of the week and at the same start and finish times as they used during the same school term in the previous year. Bookings for alternative venues, or for different days of the week or different start or finish times, will not be accepted during the Priority Booking Window.

Whilst every effort will be made to support customers’ requests to continue to use the same venue and timeslots, this cannot be guaranteed, as it may not always be possible to offer the same venues and timeslots for hire from one year to the next.

You can download more details on our Priority Booking Process below.