When Services Find It Hard To Engage - Multi Agency Training

Protecting Children, Improving Children's Futures
Tuesday 20 June 2023, 9.00am-12.30pm

Multi Agency Training

*This training is for professionals working in Aberdeen City*

During this multi-agency training session, we will discuss the most up to date guidance and language practitioners should be using when they find it hard to engage with a parent/carer.

We will discuss how non-engagement on the part of service users may take the form of aggression, manipulation, concealment, blaming and ‘splitting’ professionals, inaction or selective action.

We will discuss the impact non-engagement can have on both children and professionals and cover 5 different styles of conflict management. We will then break out into groups and discuss examples cases of non-engagement before coming back to discuss support for the team around the child and ways of managing resistance.


The aims of this training are:

  • To promote the use of 'Services Finding It Hard To Engage'.
  • To raise awareness of why non-engagement by a parent or carer matters in child protection.
  • To increase skills and confidence in practitioners when they find it hard to engage a family.
  • To promote multi-agency working to help tackle non-engagement.
  • To identify resources for practitioners to use to help manage non-engagement.


Shift Managers Training Feedback: ‘This training has reinforced the importance of keeping an open mind when working with parents who are resistant to intervention, and the importance of trying different approaches in the hope that we can start to break down some of the barriers to their engagement.’


This training will take place via MS Teams.