Your data: appointments bookings

How we use your information

Aberdeen City Council provides a booking system, Zipporah, in order for you to make an appointment with us for various services and to enable us to manage your booking effectively. For all services we collect your name and contact details (email address and phone number). Some services will ask for further information at the time of booking to assist with preparation for the appointment. The information collected by this portal is passed to the relevant services and may be shared further in line with the practice of each service.

For further details of how your information is used beyond the time of making a booking, please see the relevant service privacy notice.

How long we’ll keep your information for

The information will be held in the booking system for 2 years. The service you make an appointment with may keep your personal information for a longer period of time. Please see the service privacy notice for further details.

Your rights

You’ve got legal rights about the way the Council handles and uses your data, which include the right to ask for a copy of it, and to ask us to stop doing something with your data. You can email the Council’s Data Protection Officer on DataProtectionOfficer@aberdeencity.gov.uk or write to: 
Aberdeen City Council
Level 1 South
Marischal College
Aberdeen
AB10 1AB

See more information about all of the rights you have.

You also have the right to make a complaint to the Information Commissioner’s Office. They are the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law. Please see the relevant service privacy notice for further details of the legal basis which applies.


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