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Your data: Accord Card

How we use your information

Accord (National Entitlement) Card (NEC)

Aberdeen City Council uses the data you provide to administer your Accord (National Entitlement) Card account. This account is used to manage various services including library membership, electronic entitlement to Access to Leisure, free bus pass applications, residents discount scheme, and cashless catering in schools and very sheltered housing.

Your data will be stored on secure servers by our supplier FirmStep Ltd and on servers maintained by the Council. Your data will be stored in our local Accord (National Entitlement) Card system and by the National Entitlement Card Programme Office.

See further information about the National Entitlement Card.

Your personal data is contained in the initial application and in applications related to renewals, replacements, change of address, 60+ free bus travel, and all disability related applications that provide free travel entitlement. North East Sensory Service provides the Council with a list of eligible users for renewal of free bus travel entitlement.

Using the Accord Card for cashless catering in schools and in sheltered accommodation

For school pupils, parents and people using very sheltered accommodation, we use personal information to provide cashless catering services, including balance alerts by email. If you wish to cancel your balance alert, you can do so at any time by replying to the alert with the Subject STOP.

Using the Accord Card to access Library Services

For further information about how Library Services manage your data please see the library membership privacy notice.

How long we keep your information for

We will keep your personal information for all purposes for as long as you wish to have a National Entitlement Card.

Additionally, financial payment and balance information will be retained for six years. In the case of financial balances, this will be retained for six years from the date an individual leaves Council-run education or very sheltered accommodation.

Your rights

You have rights to your data, including the right to ask for a copy of it. See more information about all of the rights you have. You also have the right to make a complaint to the Information Commissioner’s Office. That is the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Aberdeen City Council is the Data Controller for this information. Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law.

What we do Why we do it Legal basis Where we get our legal basis from
Collection, use and sharing of personal data for National Entitlement Card administration To process applications and to enable renewal, replacement, or change of address Article 6(1)(e) Undertaking our tasks as a local Public Authority Local Government in Scotland Act 2003, Section 20
Collection, use and sharing of special category personal data about health To assist disabled people on the grounds of their health, through their eligibility to concessionary travel Article 9(2)(g) Undertaking a task to fulfil our obligation to act in the substantial public interest based on law The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Order 2006 and The National Bus Travel Concession Scheme for Older and Disabled Persons (Eligible Persons and Eligible Services) (Scotland) Order 2006)
Collection, use and sharing of personal data to provide cashless catering services To provide meals and snacks in schools and in very sheltered accommodation Article 6(1)(e) Undertaking our tasks as a local Public Authority Local Government in Scotland Act 2003, Section 20 Schools (Health Promotion and Nutrition) (Scotland) Act 2007
Sharing information about cashless catering, including balance alerts with parents, guardians or representatives To enable administration of cashless catering service and notification of balance information Article 6(1)(a) Consent of Data Subject Because you have asked us to


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