How we use your information
When you contact us to report a fault with a parking Pay and Display machine, Aberdeen City Council keeps a record of your vehicle registration number as well as the location of the Pay and Display machine and the date and time the fault was reported. This information will be shared, normally by broadcasting the information over our radio system, with the City Warden Team for the purpose of making them aware of the fault and to ensure you do not receive a penalty charge notice.
How long we keep your information for
We will keep your information for 2 years from the date you report the fault.
Your rights
You have rights in relation to your data, including the right to ask for a copy of it. See the Your data page for more information about all the rights you have, as well as the contact details for the Council’s Data Protection Officer. You also have the right to make a complaint to the Information Commissioner's Office if you think we haven’t handled your data properly.
Our legal basis
Aberdeen City Council is the Data Controller for the information you provide. Wherever we process personal information we have to make sure we have basis for doing so in Data Protection Law. We understand our basis for enforcing parking controls as Articles 6(1)(c) and 6(1)(e) of the General Data Protection Regulation. This is because we carry out this activity as part of our public task and as a legal obligation under the Road Traffic Act 1991, as modified by the Road Traffic (Permitted Parking Area and Special Parking Area) (Aberdeen City Council) Designation Order 2003 as amended.