Your data: City Wardens - enquiries and complaints

How we use your information

Aberdeen City Council collects information about you to establish whether we will provide you emergency accommodation.
We will then pass the information you provide to colleagues in our Housing Access Services who will assist you going forward during office hours.

We may also share your information if required with:
•    Social work and health services to assist in determining housing need;
•    All third sector agencies if you have also approached their services; and
•    Family member who may be part of your current/former household.

You will be advised of who we need to share with.

How long we keep your information for

Following your contact with us, your information will be stored electronically and will remain on our system while we investigate your situation.

Your records will be kept securely for 7 more from this date or the most recent contact with housing services, whichever is later. 

Your rights

You have rights in relation to your data, including the right to ask for a copy of it. See the Your data page for more information about all the rights you have, as well as the contact details for the Council’s Data Protection Officer. You also have the right to make a complaint to the Information Commissioner's Office if you think we haven’t handled your data properly.

Our legal basis

Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law. The Council understands our legal basis for processing personal data in relation to your application as Article 6(1)(e) of the General Data Protection Regulation. This is because we have duties in relation to homelessness under the Housing (Scotland) Acts 1987 and 2001 and the Homelessness etc. (Scotland) Act 2003. 


In delivering our service, the Council may process special category personal data. The Council understands our legal basis for doing so as Article 9(2)(g) of the General Data Protection Regulation. This is because we consider that it is in the substantial public interest to fulfil our obligations that we have considered all relevant information when making decisions relating to your housing situation, we do this under the Housing (Scotland) Acts 1987 and 2001 and the Homelessness etc. (Scotland) Act 2003.


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