ImportantWe are currently experiencing issues with our telephone payment system which we will resolve as soon as possible.  In the meantime, you can still pay online. 

Request a replacement parking permit

You can get a replacement parking permit if yours has been lost, damaged or stolen. Replacement permits are valid for the remaining period of your original permit. Please fill in the online form below, and submit it with proof of residency. We charge a £10 administration fee for replacement permits.

If you need your parking permit urgently, you can phone our Customer Contact Centre and we can provide guidance over the telephone or set up an appointment for you.
 

Fees

There is a £10 administration fee for replacement of a fixed permit.

If a flexible permit has been stolen you must provide a crime reference number or relevant insurance documentation, otherwise it will be considered to be lost. A £10 administration fee will apply.

If a flexible permit has been damaged you must provide evidence of this. A £10 administration fee will apply.

If a flexible permit has been lost for the first time in a 12-month period, you will be charged half the original cost of the permit. If you have lost your flexible permit for a second time within a 12-month period you will have to buy a new permit at the full cost of the original.

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