COVID-19 - Impact on planning and building standards service

During these challenging times, Aberdeen City Council’s Planning and Building Standards service has been endeavouring to operate as close to business-as-usual as possible. However, there have inevitably been significant changes to the level of service that we have been able to provide. If you have any questions regarding the impact of the COVID-19 crisis on the operation of the service which are not answered by this page, please contact us and we can update this page accordingly.

The key points regarding our current level of service are outlined below:

Contacting Us

Following Scottish Government advice, all our staff are working remotely. Marischal College reception is closed and face-to-face meetings in person are only occurring if deemed essential.

However, the general enquiries telephone number, 01224 523470, and email address, are operating as normal. Officers can be contacted as usual by email, or direct telephone numbers. Face to face meetings can be held using Microsoft Teams.

The Local Development Plan Team can be contacted via

The Development Management and Building Standards teams also continue to offer application support advice and a ‘Duty Officer’ service via telephone (01224 523470) and email

Submitting Applications and Enquiries

Planning and Building Standards can only process applications and enquiries which are submitted electronically. Planning applications can be submitted via the Planning Portal and pre-application enquiries can be submitted via our pre-application advice webpage. Building Warrant applications can be submitted via the eBuilding Standards Portal and any enquiries also sent to

Commenting on Planning Applications

The Planning Authority cannot receive hard copy letters of representation to planning applications by post or in person. To comment on a planning application, you must either use Public Access (you will need to register before you can comment or subscribe to notifications); or e-mail your letter of representation/ comments to

Processing and Determining Applications

We will aim to assess and determine applications within statutory timescales and in accordance with Customer Charters, but customers should be aware that it might not be possible to achieve the former levels of service.

The Planning Authority will continue to send neighbour notifications of planning applications to neighbouring properties, post site notices and place advertisements in the local press.

Please note that the Coronavirus (Scotland) Act came into force on 7 April 2020 and associated regulations have been made. 

This most relevant planning provisions currently in force means that: 

  • where a planning permission or listed building consent expired, or is due to expire, during the period from 7 April 2020 to 31 March 2022 then that permission will not now lapse until 30 September 2022;
  • the requirement for public events as part of pre-application consultation for major applications is suspended subject to an alternative method of consultation being agreed; and
  • the requirement to display planning documents in a physical location is also suspended (eg Environmental Impact Assessment reports). However, a copy of the Proposed Local Development Plan 2020 can be viewed free of charge at the Council's offices at Marischal College, Broad Street, Aberdeen, AB10 1AB and all currently open libraries during normal opening hours 

Find out more.

Site Visits

Building Standards staff have returned to site inspections with a limited number of officers for occupation certificates or completions.  If you require a site visit, then please contact us as above. It may not be the original case officer who visits but an alternative officer will be allocated in these circumstances. A set of site visit protocols are in place for the safety of customers and staff which will be explained by the visiting officer. 

Development Management Officers will carry out site visits for planning applications and enforcement investigations only where this is deemed to be essential and on the basis that face-to-face contact is avoided. Officers will not go inside properties. Where access to a rear garden or a private area is the only other way of assessing the application, we will ask the applicant/agent to send us photographs and may specify where these should be taken from.

Aberdeen City Council Planning Development Management Committee and Local Review Body

The Aberdeen City Council Planning Development Management Committee, Local Review Body and Pre-application Forum meetings and hearings have continued to operate but meetings have been carried out remotely and not in a Committee room.  Meetings have been recorded and, thereafter, been made publicly available for viewing on the Council’s website. Please visit our committee pages for details on Committee dates and weblinks to the recordings.


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