Replace or renew your Accord Card

Due to the current Covid-19 restrictions, appointments to validate Accord (National Entitlement Card) applications are only available in our Customer Service Centre. This is during reduced opening hours between 10:30am & 1pm, Monday to Friday. If you wish to make an appointment or need help with with your application, please phone 03000 200 292 (option 5 then option 5).

However, there is a temporary relaxation of the requirement to attend a Validation Point in person and applications for new, replacement and renewal cards are being processed online.

Replace your Accord Card

If you need to replace your Accord Card as it’s been lost, damaged or has stopped working you can request a replacement online.

If the card is used for cashless catering at school

Replacement cards can be requested through the school office and will be sent to the school to be assigned to your cashless catering account.  The card should arrive around 7-10 days from the date you order it.

Renew your Accord Card with Scotland wide free bus travel

To renew your free bus travel entitlement you will need to complete an online renewal form.

We will require the following information and/or evidence to renew your entitlement:

  • Proof of your entitlement

If you need to submit the NCT003 Certificate of Epilepsy or the Certificate of Mental Health form in support of your renewal please download and complete the form upload it when completing the renewal form.

We don’t offer a drop in service for bus pass applications or renewals.  You can book an appointment by calling 03000 200 292 (option 5 then option 5) for help applying or to hand in evidence.

Your new Accord Card will be posted to your home address and should be with you around 7-10 days from the date you renew it.

Renew your Accord Card with Access to Leisure

To renew your Access to Leisure entitlement you will need to call 03000 200 292 (option 5 then option 5).

We will require the following information and/or evidence to renew your entitlement:

  • Your current Accord Card
  • Proof of Address 
  • Proof of your entitlement

For help with Accord Cards

Contact us


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