Library book pick ups

In line with Scottish Government & Aberdeen City Council guidelines and to ensure the safety of our staff and customers, we will be introducing a Library book pick up service from Wednesday 22 July.

 

How to library book pick up service

Library members will be able to collect their order from one of the following libraries:

Central Library, Airyhall Library, Bridge of Don Library, Bucksburn Library, Cove Library, Mastrick Library and Tillydrone Library.

You can order a selection of books for adults, children and families (based on your preferences e.g. crime, classics, non-fiction, etc) for collection and return any items you currently have out on loan.

Slots will be available between 10.00am - 1.00pm (Monday-Saturday) & 2.00pm - 5.00pm, (Monday-Friday) with the exception of Tillydrone Library which will run between 2.00pm - 5.00pm (Monday, Tuesday, Thursday & Friday).

 

Bookings for library book pick ups can be made online via the link below. Phone bookings can be made by calling 01224 652500 between 10.00am-12.45pm (Monday-Saturday) or 2pm-4.45pm (Monday-Friday).

 

Visiting the library

We want to reassure our library customers that we are following strict quarantine guidelines with returned books being placed into storage for 72 hours before being returned to stock rotation.

We ask that if you develop any symptoms associated with COVID-19 prior to your collection timeslot, that you cancel and should you develop any symptoms following your collection that you inform us immediately to allow contact tracing. You can do this by contacting Aberdeen City Libraries on 01224 652500 between 10am-1pm (Monday-Saturday) or 2pm-5pm (Monday-Friday).

Please take note of the following information & safety measures and ensure that they are adhered to at all times.

Collection Slots

  • Collection slots MUST be pre-booked via the booking form or by telephone. Please do not come to any library to return or borrow books unless you have a pre-booked slot. You WILL be asked to leave;

Arrival/Departure

  • You should arrive no more than 5 minutes prior to your pre-booked collection timeslot;
  • One member of a household will be permitted entry with the exception of those with carers and those with children under the age of 16;
  • You should follow all signposted instructions and one-way systems;
  • You must be arrive in time for your allocated collection timeslot, late arrivals may not be able to collect their items;
  • It is your responsibility to observe the 2-metre social distancing rule from others, however floor markings will indicate distance between customers;

Facilities

 

Here are a selection of frequently asked questions, designed to give you a greater understanding of how the new library book pick up service will work.

Click and Collect is a new service that allows users to reserve a selection of items based on their reading preferences for collection from their local library during a pre-booked timeslot.

Library book pick ups will be available at the following libraries:

Central Library, Airyhall Library, Bridge Of Don Library, Bucksburn Library, Cove Library, Mastrick Library and Tillydrone Library.

The libraries will offer timeslots between 10am - 1pm, Monday to Saturday & 2pm - 5pm, Monday to Friday, with the exception of Tillydrone Library which is 2pm - 5pm (Monday, Tuesday, Thursday & Friday).

We are currently working out the best way to open with all the challenges that come from implementing social distancing measures.

Ensuring that we open safely and securely for both our staff and our customers, we are initially reopening libraries where is easier for us to control social distancing measures. While we appreciate that many of you are looking forward to returning to your local library, we will not consider opening until we are confident that we can do so safely, and we will tell you as soon as we are ready.

Members of Aberdeen City Libraries are free to book a Library book pick up slot at any of the libraries offering this service.

We are looking forward to welcoming you through our doors again, but like many organisations we are currently working to ensure we implement social distancing measures. Our first priority is ensuring that we understand how to open safely and securely for both our staff and our customers.

A small number of libraries will reopen for Library book pick ups on Monday 20 July.

While we appreciate that many of you are looking forward to visiting your local library, we will not consider reopening to a full service until we are confident that we can do so safely. Updates on the next steps to reopening will be announced on our webpages and social media channels.

Unfortunately we are not able to offer this facility at this time. However when you place your order there is the option to select preferences for fiction, non-fiction and genres (crime, classics, etc).

No, if you check the box on the booking form, library staff will cross-reference your library account and previous loans to ensure you do not receive any books you have already borrowed.

You will be able to book a library book pick ups slot by calling 01224 652500 between 10am - 1pm (Monday - Saturday) or 2pm - 5pm (Monday - Friday).

Yes, you can join online via our website. You can then book a library book pick up slot and pick up your library card when you visit the library. Please bring a form of ID with you.

At this moment in time we are unable to process membership applications in person at the library or over the phone. We apologise for any inconvenience this may cause.

No. In order to manage numbers within the library and ensure social distancing measures, we will not be able to accept returns without a pre-booked slot.

No. Access to browsing will not be available at this time.

No. Access to the computers will not be available at this time.

When items are returned to the library, they are placed in quarantine for 72 hours before being processed back into the collection by library staff, hence the delay in discharging items from an account. No fines or charges are being placed on items during this time.

Yes, when collecting your items at your pre-booked slot you will be able to ask the library staff for one roll of food waste bags (stock permitting).


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