Aberdeen City Libraries - service delivery update

Following the Scottish Government's COVID-19 announcement on 16 March, at COVID-19 Protection Level 3, Aberdeen City Libraries will be in a position to once again provide limited access for browsing and borrowing in selected libraries. Aberdeen City Libraries will also provide increased Public PC access and limited access for research/study space appointments. The Click and Collect and Home Library services will continue to be available. The current date for the return to Level is Monday 26 April.

Until then, in line with the current Scottish Government Coronavirus (COVID-19): stay at home guidance - gov.scot (www.gov.scot) which came into effect on 5 January 2021, library buildings will be closed for public access but our Click and Collect service and Home Library Service will continue to operate to support mental health, support those that are vulnerable, and support parents and families with home learning.

When using the Click and Collect service, the most important thing is that this should be done safely. Therefore to comply with the Scottish Government’s current Stay At Home guidance, visiting a library for a pre-booked Click and Collect appointment should be only made as part of a trip for essential shopping or exercise.

Click & Collect appointments are available to book at the following libraries:

Central Library, Airyhall Library, Bridge of Don Library, Cove Library, Culter LibraryDyce Library, Mastrick Library and Tillydrone Library.

Click & Collect appointment hours are 10am - 12.45pm (Monday - Saturday) and 2pm - 4.45pm (Monday - Friday), with the exception of Culter Library which will open 10am - 12.45pm & 2pm - 4.45pm (Monday - Thursday).

Please note Click and Collect pick-ups will take place at the main entrance of the library selected for collection (Media Centre entrance for Central Library).

From Monday 22 March, limited PC access will be available at the above libraries by appointment only. One hour appointments can be booked via Netloan or by calling 01224 652500 or your local library directly. For more information on PC access during COVID-19 Protection Level 4, click here.

There are currently no fines on items so please hold onto your books until you are ready to use the click and collect service or until libraries re-open.

If you have any questions which are not answered here, please email CentralLibrary@aberdeencity.gov.uk or call 01224 652500.


 

Information on the changes to Aberdeen City Libraries services:

Following the Scottish Government update on 16 March, Aberdeen City Libraries will be in a position to once again provide limited access for browsing and borrowing in selected libraries when Aberdeen City is moved down to COVID-19 Protection Level 3. Aberdeen City Libraries will also provide increased Public PC access and limited access for research/study space appointments. The Click and Collect and Home Library services will continue to be available. The current date for the return to Level 3 is Monday 26 April.

Currently under COVID-19 Protection Level 4, our library buildings will be closed for public access however the following libraries will offer a Click & Collect service and pre-booked PC access appointments.

These libraries are: Central Library, Airyhall Library, Bridge Of Don Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library. 

The Click & Collect & PC Access hours for these libraries will be 10am - 12.45pm (Monday - Saturday) and 2pm - 4.45pm (Monday - Friday) with the exception of Culter Library which will be 10am – 12.45pm & 2pm – 4.45pm (Monday – Thursday).

To pick up or return items at one of the Click and Collect libraries or arrange a PC access appointment, you must pre-book a slot online

Yes. Face coverings must be worn when collecting or return items to the library during your booked appointment.

A face-covering can be any covering of the mouth and nose that is made of cloth or other textiles and through which you can breathe.  

Religious face-coverings that cover the mouth and the nose count as face coverings for these purposes.  

A face visor on its own is no longer considered to be a face-covering and so if one is worn, a face covering (as above) must also be worn. 

Some people are not required to wear a face covering. 

These include: 

  • children under 5 years of age 
  • police constables or workers such as paramedics acting in the course of their duty  
  • staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers 
  • shop workers if they maintain a 2-metre distance from customers or members of the public 

You may also have a reasonable excuse not to wear a face covering if, for example: 
you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain, or severe distress or anxiety or because you cannot apply a covering and wear it correctly, safely, and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering 

  • you need to eat or drink 
  • you are taking medication 
  • you are communicating with someone else who relies on lip reading 
  • a relevant person, such as a police officer, asks you to remove your face covering 

 

We will be waiving all charges and fines accrued from Wednesday 18 March 2020. Items can be returned to any open library. If you are unable to return items at this time, no charges will be added to your account due to the exceptional circumstances.

All items currently out on loan will be automatically extended to 31 May 2021.

If you have an existing reservation, these items may be collected by pre-booking a Click & Collect appointment.

You can currently reserve books, audiobooks and other reading/listening materials via the Library Catalogue for collection at one of the following libraries: Central Library, Airyhall Library, Bridge Of Don Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library.

Yes, you can join Aberdeen City Libraries by visiting our website. You will be given a temporary membership number (valid for 90 days) and a 4 digit PIN that can be used instantly to access our online catalogue and online resources such as BorrowBox (eBooks & eAudiobooks) and Pressreader (newspapers and magazines).

 

When making a Click & Collect booking, you may ask for up to 5 items per booking.

You are allowed to have up 15 items from books and talking books on your account. Additionally, you can borrow 10 e-books and 10 e-audiobooks online.

Due to the libraries currently being closed we have suspended our reservations on physical stock.

You can access our online resources which include thousands of eBooks and eAudiobooks. 

 

You can contact the library by calling 01224 652500 between 10am - 1pm (Monday - Saturday) or 2pm - 5pm (Monday - Friday) or email CentralLibrary@aberdeencity.gov.uk.

Yes, please email enquiries about protecting your ideas, business names and logos, designs and copyrights plus any business related enquiries to  BusinessInfo@aberdeencity.gov.uk

No. Test and Protect details will not be required for Click & Collect appointments.

From Monday 22 March, limited PC access will be available at the following libraries by appointment only: Airyhall Library, Bridge of Don Library, Central Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library. 

One hour appointments can be booked via Netloan or by calling 01224 652500 or contact your local library directly.

From Monday 22 March, limited PC access will be available at the following libraries by appointment only: Airyhall Library, Bridge of Don Library, Central Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library. 

Our print service is available as part of your appointment. Charges may apply.

One hour appointments can be booked via Netloan or by calling 01224 652500 or contact your local library directly.

You can also use our email print service. Full details on this service can be found here.

Items may be returned during a pre-booked Click & Collect appointment. The items will be quarantined for 72 hours before being discharged and returned to stock. Please note that items may appear on your account for 3-4 days after they are returned until processed. No charges will be placed on your account for these items. 

Physical copies of newspapers and magazines will be unavailable. However, you may wish to use our online resource Press Reader which provides access to thousands of local and national newspapers or magazines.

To use Press Reader, you can book a session on one of our computers or through the app or website on your mobile device. Access is free with your library membership.

No. While in COVID-19 Protection Level 4, public access to the library is not permitted.

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