Aberdeen City Libraries - service delivery update

Aberdeen City Libraries has opened the following libraries for limited browsing and computer access:

Central Library, Airyhall Library, Bridge of Don Library, Cove Library, Dyce Library, Mastrick Library and Tillydrone Library.

The opening hours are 10am - 1pm (Monday - Saturday) and 2pm - 5pm (Monday - Friday). Central and Children's Library will open for an hour for vulnerable patrons from 9am - 10am on Tuesdays and Thursdays.

Please note that access to the Central Library for research purposes is available from Monday 14 September by appointment only.

Alongside the reintroduction of limited browsing, computer access and research appointments, we will continue to provide our Click and Collect service, Home Library Service and maintain full access to our wide range of digital online resources including eBooks and eNewspapers.

For computer access, to ensure physical distancing there will be fewer PCs available at each site, so sessions will be limited to 50 minutes and must be booked in advance online or by phone.

We appreciate that many people are looking forward to visiting their local library however we will not be reintroducing a full service until we are confident that we can do so safely. Updates on the next steps towards reopening will be available on this page and our social media channels.

Currently we have seven libraries open across the city including Central, Airyhall, Bridge of Don, Cove, Dyce, Mastrick and Tillydrone. These were selected on their geographic location and ability to meet the strict guidelines for public and staff safety.

Once the Scottish Government has approved the move into Phase 4 of exiting Lockdown, we will layout our roadmap for the reinstatement of services for the rest of 2020 and moving into 2021. As you will appreciate, reinstatement of services require significant resources to prepare and make libraries safe for both staff and the general public. The gradual reopening of the remaining libraries will depend on the resources available to operate safely and it is likely that priority will be given to areas of the city who are not currently within easy access of a library. 

There are currently no fines on items so please hold onto your books until you are ready to use the click and collect service or until libraries re-open. 

If you have any questions which are not answered here, please email CentralLibrary@aberdeencity.gov.uk or call 01224 652500.

 

Information on the changes to Aberdeen City Libraries services:

Central Library, Airyhall Library, Bridge Of Don Library, Cove Library, Dyce Library, Mastrick Library and Tillydrone Library are now open for limited browsing and computer access.

Although we appreciate that you are looking forward to visiting your local library, the safety of our staff and customers is our priority.  We are working to ensure that we can reinstate further services safely and more information will be posted as it becomes available.  

You do not need to book to visit for returning or choosing new books, however, to allow for physical distancing measures within the library, there may be times where you will be asked to queue, due to reduced capacity within the building.

Computer access will be limited, and sessions will be capped at 50 minutes. PC access can be booked online or by calling the library directly.

You will still be able to book a Click and Collect appointment in advance of attending if you wish to do so.

Yes. As per Scottish Government guidance, face coverings must be worn in libraries. 

A face-covering can be any covering of the mouth and nose that is made of cloth or other textiles and through which you can breathe. 

Religious face-coverings that cover the mouth and the nose count as face coverings for these purposes. 

A face visor on its own is no longer considered to be a face-covering and so if one is worn, a face covering (as above) must also be worn.

Some people are not required to wear a face covering.

These include:

  • children under 5 years of age
  • police constables or workers such as paramedics acting in the course of their duty 
  • staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers
  • shop workers if they maintain a 2-metre distance from customers or members of the public

You may also have a reasonable excuse not to wear a face covering if, for example:
you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain, or severe distress or anxiety or because you cannot apply a covering and wear it correctly, safely, and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering

  • you need to eat or drink
  • you are taking medication
  • you are communicating with someone else who relies on lip reading
  • a relevant person, such as a police officer, asks you to remove your face covering

 

We will be waiving all charges and fines accrued from Wednesday 18 March. 

All physical items currently out on loan have been renewed until Wednesday 30 September. This means that users will not need to renew individual items during this time.

We are currently working on a process to ensure that library users can obtain reserved items.  We will update this as soon as we finalise this process 

Yes, you can join Aberdeen City Libraries by visiting our website. You will be given a temporary membership number (valid for 90 days) and a 4 digit PIN that can be used instantly to access our online catalogue and online resources such as BorrowBox (eBooks & eAudiobooks) and Pressreader (newspapers and magazines).

 

When you visit you may borrow any 15 items from books and talking books. Additionally, you can borrow 10 e-books and 10 e-audiobooks online.

We are currently working on a process to ensure that library users can reserve items.  We will update this as soon as we finalise this process

 

You can contact the library by calling 01224 652500 between 10am - 1pm (Monday - Saturday) or 2pm - 5pm (Monday - Friday) or email CentralLibrary@aberdeencity.gov.uk.

You can also speak to a member of staff in person during opening hours at any of the open libraries.

Yes, please email enquiries about protecting your ideas, business names and logos, designs and copyrights plus any business related enquiries to  BusinessInfo@aberdeencity.gov.uk

Yes.

You will be asked to provide your name and contact telephone number. Details will also be taken of the time and date of your arrival. These details will be kept for 21 days. This is to ensure that the Test and Protect system can function as effectively as possible.

Yes, computers are available to book however to allow for physical distancing we have reduced capacity at each site. Sessions will be capped at 50 minutes. PC access can be booked online or by calling the library directly.

Yes, printing services will be available at the library but only from a PC, not from a USB. Computer access must be booked in advance, see above for details.
Please note that scanning and photocopying is not available at this time.

A new temporary email print service is being offered from Aberdeen City Libraries. The service is only available to members of Aberdeen City Libraries. If you are not a member you can Join Online today.

When visiting the library, please place your returned items in the designated area. These items will be quarantined for 72 hours so may continue to appear on your account for up to 4 days after they are returned until processed. No charges will be placed on your account for these items.

Physical copies of newspapers and magazines will be unavailable. However, you may wish to use our online resource Press Reader which provides access to thousands of local and national newspapers or magazines.

To use Press Reader, you can book a session on one of our computers or through the app or website on your mobile device. Access is free with your library membership.

As part of the planned reinstatement of our services, you are now able to access Central Library for research purposes during a pre-booked appointment slot. 

All research appointments must be pre-booked by using the online form. You can also contact us on the phone by calling 01224 652500 (Monday to Friday 9am - 5pm, Saturday 9am - 12pm).

We will then contact you to arrange a suitable date and time for your appointment. Please do not visit us if you don't have a confirmed appointment.


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