Aberdeen City Libraries - service delivery update

In response to the latest government advice on the coronavirus, Aberdeen City Libraries has taken the difficult decision to close all our libraries as of 5pm on Friday 20 March.

The wellbeing of our visitors and staff is our number one priority and this decision has been taken to prevent further spread of the virus; protect employee and public health; and to ensure we can continue to deliver public services, especially to those who need us most.

As a result, we are implementing changes to the way we currently deliver our public library service and below is information on how those changes will affect our library users.

The situation is constantly evolving and we will be updating this page with more information as and when we have it, in accordance with the latest government advice.

If you have any questions which are not answered here, please email CentralLibrary@aberdeencity.gov.uk

 

News

Over the last few weeks, Aberdeen City Libraries has focused on increasing the number of digital resources available to library users. These include RB Digital UK for eAudiobooks and eComics; hundreds of new titles available on BorrowBox; and exclusive remote home access to Ancestry UK.

We have also started online Bookbug sessions on our Youtube channel for families who usually attend our weekly events at their local library.

Information on the changes to Aberdeen City Libraries services:

No. We will be waiving all charges and fines accrued from Wednesday 18th March for any items that are unable to be returned,

All physical items currently out on loan have been renewed till Monday 31st August. This means that users will not need to renew individual items during the closure of the libraries.

Please note that this date is only for renewals. This is not indicative of when the libraries will reopen. That will be determined by the Council on the government's advice on the COVID-19 situation.

We are currently working on a process to ensure that library users can obtain reserved items.  We will update this as soon as we finalise this process.  

Yes, you can join Aberdeen City Libraries by visiting our website. You will be given a temporary membership number (valid for 90 days) and a 4 digit PIN that can be used instantly to access our online catalogue and online resources such as BorrowBox (eBooks & eAudiobooks) and Pressreader (newspapers and magazines).

Due to the libraries being temporarily closed, members can only search, borrow, reserve and renew items through our online eBook catalogues with BorrowBox and RB Digital UK.

Due to the increase in usage of BorrowBox, we are temporarily reducing the number of items that you can borrow at any one time to 10 eBooks and 10 eAudiobooks. We have increased the number of renewals and reservations for each account to 3 and 4 respectively. The loan length has been reduced to 21 days from 28 days.

We apologise for any inconvenience this may cause but it should allow all users to access more titles more frequently until the libraries reopen.

Due to the libraries currently being closed we have suspended our reservations on physical stock.

You can access our online resources which include thousands of eBooks and eAudiobooks.

The libraries are currently closed so we are unable to take enquiries by phone but you can contact the library on our Facebook and Twitter social media channels, or by emailing CentralLibrary@aberdeencity.gov.uk or LibraryEvents@aberdeencity.gov.uk.

Yes, please email enquiries about protecting your ideas, business names & logos, designs & copyrights plus any other business related enquiries to BusinessInfo@aberdeencity.gov.uk


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