Aberdeen City Libraries - service delivery update

In line with the current Scottish Government's Coronavirus (COVID-19) Strategic Framework Update, Aberdeen City Libraries will reopen the following libraries for limited browsing and borrowing, and computer access from Monday 26 April.

Central LibraryAiryhall LibraryBridge of Don LibraryCove LibraryCulter LibraryDyce LibraryMastrick Library and Tillydrone Library.

The opening hours are 10am - 1pm (Monday - Saturday) and 2pm - 5pm (Monday - Friday), with the exception of Culter Library which will open 10am - 1pm & 2pm - 5pm (Monday - Thursday).

Woodside Library will reopen on Monday 31 May and Kincorth Library will reopen on Tuesday 1 June. Both will reopen on reduced opening hours. See individual library pages for opening hours.

Please note that access to the Central Library for research purposes is available by appointment only.

We will continue to provide our Click and Collect service, Home Library Service and maintain full access to our wide range of digital online resources including eBooks and eNewspapers.

For computer access, to ensure physical distancing there will be fewer PCs available at each site, sessions will be limited to 1 hour and must be booked in advance online or by phone.

There are currently no fines on items so please hold onto your books until you are ready to use the click and collect service or until libraries re-open. 

If you have any questions which are not answered here, please email CentralLibrary@aberdeencity.gov.uk or call 01224 652500.

Information on the changes to Aberdeen City Libraries services:

Aberdeen City Libraries will provide limited access for browsing and borrowing, provide increased Public PC Access and limited access for research/study space appointments at selected libraries. The Click and Collect and Home Library services will continue to be available. .

These libraries are: Central Library, Airyhall Library, Bridge Of Don Library, Cove Library, Culter Library, Dyce Library, Kincorth Library, Mastrick Library, Tillydrone Library and Woodside Library.

Please see the individual library webpages for details on opening hours.

No. Selected libraries are open for limited browsing and borrowing. Please see individual library pages for opening hours.

Alternatively to pick up or return items at one of the Click and Collect libraries or arrange a PC access appointment, you can pre-book a slot online

Yes. Face coverings must be worn when collecting or return items to the library during your booked appointment.

A face-covering can be any covering of the mouth and nose that is made of cloth or other textiles and through which you can breathe.  

Religious face-coverings that cover the mouth and the nose count as face coverings for these purposes.  

A face visor on its own is no longer considered to be a face-covering and so if one is worn, a face covering (as above) must also be worn. 

Some people are not required to wear a face covering. 

These include: 

  • children under 5 years of age 
  • police constables or workers such as paramedics acting in the course of their duty  
  • staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers 
  • shop workers if they maintain a 2-metre distance from customers or members of the public 

You may also have a reasonable excuse not to wear a face covering if, for example: 
you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain, or severe distress or anxiety or because you cannot apply a covering and wear it correctly, safely, and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering 

  • you need to eat or drink 
  • you are taking medication 
  • you are communicating with someone else who relies on lip reading 
  • a relevant person, such as a police officer, asks you to remove your face covering 

 

We will be waiving all charges and fines accrued from Wednesday 18 March 2020. Items can be returned to any open library. If you are unable to return items at this time, no charges will be added to your account due to the exceptional circumstances.

All items currently out on loan will be automatically extended to 30 June 2021.

If you have an existing reservation, these items may be collected by pre-booking a Click & Collect appointment.

You can currently reserve books, audiobooks and other reading/listening materials via the Library Catalogue for collection at one of the following libraries: Central Library, Airyhall Library, Bridge Of Don Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library.

Yes, you can join Aberdeen City Libraries by visiting our website. You will be given a temporary membership number (valid for 90 days) and a 4 digit PIN that can be used instantly to access our online catalogue and online resources such as BorrowBox (eBooks & eAudiobooks) and Pressreader (newspapers and magazines).

 

You are allowed to have up 15 items from books and talking books on your account. Additionally, you can borrow 10 e-books and 10 e-audiobooks online.

When making a Click & Collect booking, you may ask for up to 5 items per booking.

Yes. You can place a reservation online to collect at one of our reopened libraries. Please note that reservations are limited to items held at those locations and may take up to two weeks to be ready for collection if moving between libraries.

Alternatively you can request reading materials using Click & Collect and staff will pull together a selection based on your preferences.

You can access our online resources which include thousands of eBooks and eAudiobooks. 

 

You can contact the library by calling 01224 652500 between 10am - 12.45pm (Monday - Saturday) or 2pm - 4.45pm (Monday - Friday) or email CentralLibrary@aberdeencity.gov.uk.

Yes, please email enquiries about protecting your ideas, business names and logos, designs and copyrights plus any business related enquiries to  BusinessInfo@aberdeencity.gov.uk

Yes.

For the health and safety of the customers/visitors and staff at our buildings, we are recording the name and contact details of people who enter to support NHS Scotland’s efforts in tackling COVID-19. This information will be used to enable NHS Scotland and statutory partners to contact you should you have been at a building or venue around the same time as someone who has tested positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread.

In order to assist in the containment of the virus, we will only share your data when it is requested directly by NHS Scotland and statutory partners.  This will only be in the unlikely event there is a cluster of coronavirus cases linked to the venue you visited.

For further information on the NHS Scotland Test and Protect strategy please visit the NHS Inform website.

Full details on Aberdeen City Council's Test and Protect Policy can be found here.

Yes. Limited PC access will be available at the following libraries by appointment only: Airyhall Library, Bridge of Don Library, Central Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library. 

One hour appointments can be booked via Netloan or by calling 01224 652500 or contact your local library directly.

Limited PC access will be available at the following libraries by appointment only: Airyhall Library, Bridge of Don Library, Central Library, Cove Library, Culter Library, Dyce Library, Mastrick Library and Tillydrone Library. 

Our print service is available as part of your appointment. Charges may apply.

One hour appointments can be booked via Netloan or by calling 01224 652500 or contact your local library directly.

You can also use our email print service. Full details on this service can be found here.

Items may be returned during a pre-booked Click & Collect appointment. The items will be quarantined for 72 hours before being discharged and returned to stock. Please note that items may appear on your account for 3-4 days after they are returned until processed. No charges will be placed on your account for these items. 

Physical copies of newspapers and magazines will be unavailable. However, you may wish to use our online resource Press Reader which provides access to thousands of local and national newspapers or magazines.

To use Press Reader, you can book a session on one of our computers or through the app or website on your mobile device. Access is free with your library membership.

From Monday 26 April, access to the Information Centre for research purposes will be by appointment only.

In COVID-19 Protection Levels 0, 1, 2 and 3, Aberdeen City Libraries will continue to offer limited browsing, PC access, Click and Collect at selected libraries alongside research appointments for the Information Centre and Central Library and the Home Library Service.

In Level 4, service will be reduced to pre-booked Click and Collect and PC Access appointments at selected libraries plus the Home Library Service. Please note library buildings will be closed for public access. Click and Collect pick ups will take place at the main entrance of the library selected for collection.

We appreciate that many people are looking forward to visiting their local library however we will not be reintroducing a full service until we are confident that we can do so safely. Updates on the next steps towards reopening will be available on this page and our social media channels.

Currently we have eight libraries open across the city including Central, Airyhall, Bridge of Don, Cove, Culter, Dyce, Mastrick and Tillydrone. These were selected on their geographic location and ability to meet the strict guidelines for public and staff safety.

Once the Scottish Government has approved the move down into Level 3, we will layout our roadmap for the reinstatement of services for the rest of 2021. As you will appreciate, reinstatement of services require significant resources to prepare and make libraries safe for both staff and the general public. The gradual reopening of the remaining libraries will depend on the resources available to operate safely and it is likely that priority will be given to areas of the city who are not currently within easy access of a library. 

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