Public holiday contact information

All Council offices, the Marischal College Customer Service Centre and the Customer Access Points will be closed for the Good Friday public holiday on Friday 19 April 2019. We will be open as normal on Monday 22 April 2019.

Online services

Our online services will be available as usual so you can continue to make payments, report issues, make applications and renew library loans.

Contact us

Customer Contact Centre - 03000 200 292

The Customer Contact Centre will be open between 8am and 6pm on Friday 19 April for the services below: 

  • Housing repairs
  • Environmental health and services
  • Roads and street lighting
  • Waste and recycling 

Out of hours and emergency numbers

For emergency calls outwith the Customer Contact Centre opening hours for waste and recycling, roads and street lighting, trees, grounds and parks, housing repairs and environmental health phone 03000 200 292 to speak to our out of hours team. 

You can also report issues using the numbers below: 
Anti-Social Behaviour (9am-4am) - 0800 0510 434
Homelessness (24 hour) - 0800 9176 379
Social Work (first point of contact, 24 hour) - 0800 7315 520
Dangerous building call-out (24 hour) - 07860 914726

Bin collections

Bin collections are due to take place as normal on Friday 19 April. You can check your collection day here:


All of our libraries will be closed on Friday 19 April. You can check the regular opening days and times for your local library below: 

Social media

We'll be using our social media channels to provide updates, including scheduled messages, but we won’t be monitoring social media channels on Friday 19 April. If you need to get in touch with us, please use the contact details above.

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