Mastrick Customer Access Point

Due to the Coronavirus outbreak this Customer Access Point is currently closed.

The quickest way to submit an enquiry to us is through our online forms. Your request will be routed directly to staff in that service area who can help. You can find help to set up and use your online account, and to complete our online forms, on our using your online account page.

Our Aberdeen City Council chatbot, AB-1 is available 24/7 on our website and can help you with your queries on council tax, education, roads & streetlighting and waste & recycling services.


To help with the efforts to limit the spread of coronavirus, we’re providing essential face to face support only in our Customer Service Centre.

Open Hours: Monday - Fri 9am - 1pm (reduced hours)

Please only visit if you have an appointment or an emergency request. Payments can be made online or by phone, or at your local PayPoint for rent and council tax. 

Please note when visiting Marischal College: 

  • 2m distancing remain in place
  • Appointment only for non-emergencies will remain
  • Cash will be accepted at the kiosks with the exception of council tax and rent, customers will be directed to PayPoint.
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