Marischal College Customer Service Centre

You don't have to visit us to access most of our services. The quickest way to get in touch is to use our online forms.

To help with the efforts to limit the spread of coronavirus, we’re providing essential face to face support only in our Customer Service Centre.  This is during reduced opening hours between 9am - 1pm, Monday to Friday.

Please note when visiting Marischal College: 

  • 2m distancing remain in place
  • Appointment only for non-emergencies will remain
  • Cash will be accepted at the kiosks with the exception of council tax and rent, customers will be directed to PayPoint.

Payments can be made online or by phone 24 hours a day to 03000 200 292 (option 1). Rent and council tax can also be paid at your local Paypoint.

Please only visit if you have an appointment with a service or an urgent request for one of the services below.  

  • Adult Social Care
  • Appointeeship (10:30 till 11:00)
  • Bio-liners (Food Waste Bags)
  • Digital Assistance
  • Homelessness
  • Laundry Card Top-up

To ensure that our customers and staff are protected whilst in our buildings, if you are visiting Marischal College for an appointment or to access one of our services, please be advised that you must wear a face covering. Staff will also be wearing face coverings where they cannot guarantee a 2m distance between themselves and members of the public and when behind plexiglass screens. Further information on face covering including those exempt from wearing one can be found on the Scottish Government Website. All other services (including payments) are available online or via one of the numbers below between 9am & 5pm, Monday to Friday.

03000 200 293 - Education & Culture including Accord & National Entitlements Cards

0800 0304 713 - Support line for those hardest hit, who are unable to find a link to support on our dedicated Coronavirus (Covid-19) page or through existing networks.

03000 200 292 - All other services (including payments)

Privacy notice can be found at Test and Protect - Aberdeen City Council buildings and venues


There are revised opening hours in place at present in response to the coronavirus (Covid-19) situation.  Please see details in the Coronavirus (Covid-19) section above.

If you can't find what you need on our website, you can give us a call on 03000 200 292 Monday to Friday 9am – 5pm, or visit us by appointment only for these services:

If you need to speak to someone urgently in person you can drop in to speak to the following services:


Marischal College Customer Service Centre
Ground Floor
Marischal College
Broad Street
AB10 1AB

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Drop off and parking for disabled people is available at the top of Queen Street across from the Town House. Additional disabled parking bays are located on Shoe Lane just off Queen Street.

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