Christmas and New Year opening times and service changes

Online services

Our online services will be available as usual over the Christmas and New Year period. During this this time you can continue to make payments, report issues, make applications and renew library loans.

Bin collections

If your waste or recycling bin collections are due on Christmas Day or New Year’s Day, we will collect them on the Saturday before instead.

Public Holiday Alternative collection day  
Tuesday 25 December 2018 Saturday 22 December 2018
Tuesday 1 January 2019 Saturday 29 December 2018

Find out more about waste and recycling over Christmas and New Year, including how to recycle your Christmas tree

Gritting and snow clearing

Get information and updates on gritting and snow clearing

Contact us

Here is how you can contact us over the Christmas and New Year period between Monday 24 December 2018 and Wednesday 2 January 2019.

Customer Contact Centre - 03000 200 292

The Customer Contact Centre will be open as follows over the Christmas and New Year period:

Monday 24 December – open 8am – 6pm
Tuesday 25 December and Wednesday 26 December – closed
Thursday 27 December and Friday 28 December – open as follows:

  • 8am to 6pm for the services below:

    Housing repairs
    Environmental health and services
    Roads and street lighting
    Housing access and advice
    Waste and recycling 
    Council Tax
    Housing Benefits
    Scottish Welfare Fund 
    Parking 
    Accord Card
    Money advice 

  • 9am to 4pm for the Scottish Welfare Fund

Monday 31 December to Wednesday 2 January – closed

The Customer Contact Centre will reopen at 8am on Thursday 3 January 2019.

Out of hours and emergency numbers

For emergency calls outwith the Customer Contact Centre opening hours for waste and recycling, roads and street lighting, trees, grounds and parks, housing repairs and environmental health phone 03000 200 292 to speak to our out of hours team
You can also report issues using the numbers below: 
Anti-Social Behaviour (9am-4am) - 0800 0510 434
Homelessness (24 hour) - 0800 9176 379
Social Work (first point of contact, 24 hour) - 0800 7315 520
Dangerous building call-out (24 hour) - 07860 914726

Marischal College Customer Service Centre

The Customer Service Centre will be open as follows over the Christmas and New Year period:

Monday 24 December – open 8.30am to 5pm
Tuesday 25 December – closed
Wednesday 26 December – closed
Thursday 27 December – open 9am to 4pm
Friday 28 December – open 9am to 4pm 
Monday 31 December – closed 
Tuesday 1 January – closed 
Wednesday 2 January – closed 
Thursday 3 January – open 8.30am to 5pm

The Customer Access Points and all of our other offices will be closed from 5pm on Monday 24 December until 8.30am on Thursday 3 January.

Registrars

Please see the opening times below, or contact the Registrars on 01224 522616.

The registrars service will be available as follows:
Thursday 27 December – open 9am to 4pm
Friday 28 December – open 9am to 4pm
Monday 31 December – open 9am to 12 noon

Christmas and New Year celebrations in Aberdeen

Find out what's on in the city over the festive season, including Aberdeen's hogmanay celebrations. 

Libraries 

Libraries will be open as follows over the Christmas and New Year period. 

Tuesday 25 and Wednesday 26 December - closed 
Thursday 27 December - open 
Friday 28 December - open
Saturday 29 December - open
Monday 31 December - Wednesday 2 January - closed

Libraries will be open as normal from Thursday 3 January onwards. 

You can check opening days and times for your local library below: 

Social media

Please check our social media channels for any urgent news and updates over the Christmas and New Year period. We'll be using social media to provide updates, including scheduled messages, but we won’t be monitoring social media channels from 24 December to 2 January, so if you need to get in touch with us, please use the contact details above.


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