Sign up for paperless billing

Sign up for e-billing to receive and view your Council Tax bills electronically instead of through the post.

If you sign up for Council Tax e-billing, you will get an email whenever you have a new bill and can access it instantly and securely through your self-service account.

You can sign up for Council Tax e-billing at any time.

How to sign up for paperless billing

You will need a Council Tax self-service account to sign up for paperless billing.

If you already have an account, you can log in to it and sign up for paperless billing.

If you are a new user, you will need to set up a Council Tax self-service account and activate it by clicking the link in the email we send you before you can sign up for paperless billing.

Once you have created your Council Tax self-service account, you will need to answer some security questions to confirm your identity before you can access your Council Tax information. These may include:

  • Your phone number.
  • Your email address.
  • Your eight-digit Council Tax reference number. You can get this from your paper bill.
    If you pay your Council Tax by Direct Debit, this may be the reference number used on the Direct Debit payment details on your bank account. Your Council Tax reference number is the first eight digits of the payment reference.
  • Your bank account number.
  • Your monthly payment amount.

To complete your sign-up, you will need to click on the link in the confirmation email you receive and sign into your account again to activate your e-billing subscription.

Get help setting up your account

We have created a series of short videos that talk you through the steps to take to set up and use your account on the Council Tax and Housing Benefit self-service portal. 

Benefits of paperless billing

Paperless billing is a faster, more efficient and convenient way to receive and check your Council Tax bills. Here are some of the advantages:

  • You can view your Council Tax bill and check your current balance and outstanding payments whenever you like.
  • Faster access to bills, so you can see your bill as soon as it's available.
  • You will always know where your bill is as it is securely stored online.
  • You can download and print your bill if needed, for example to show proof of address.
  • It saves paper.
  • It helps us reduce printing and postage costs so we have more money to spend on services.

Frequently asked questions about Council Tax paperless billing

We have taken a number of measures to protect your information and ensure that viewing your e-bills is secure.

Your online bill is protected by a username and password, which only you know. The information you enter into the Council Tax self-service portal is protected by a security protocol that ensures the information sent between your device and the server cannot be obtained by a third party.

Yes. Each person who is named on the Council Tax account can sign up for paperless billing. Everyone who is named on the account will need to sign up for paperless billing to make sure you do not receive any more paper bills.

To update your email address, log in to the Self-Service portal and follow the steps below:

  • Click on your user name /email address at the top right of the screen.
  • Choose My Account from the drop down menu.
  • Click on Update next to your current email address.
  • Enter your password.
  • Enter your new email address.
  • Click on the pink 'Save Changes' button.
  • You will receive an email at your new email address. Click the link in this email and sign into your account to verify the change.
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