Shielding

The SMS Shielding Service has been set up to give you the latest updates about shielding.

If you have not already, you can join the SMS Shielding Service by sending a text from your mobile phone to 0786 006 4525. The text you send should only include your CHI number.

Your CHI number is the ten-digit number shown towards the top of this letter.

Once we’ve got your CHI number, we’ll send you a text to confirm that you’ve joined the service and give instructions on how to register for support with food access.

When you contact the SMS Shielding Service or your local authority helpline, you will be asked for your ten digit CHI number to help identify you. Your CHI number can be found at the top of the letter you will have received. 

Those of you who are at highest risk from coronavirus will be feeling particularly anxious. Keeping you safe is at the forefront of decision-making. This is why we have provided extra guidance to ensure that you are supported in making the best choices for you. 

We know that shielding has had a huge negative impact on people’s mental and physical health. These new protection levels are designed to help reduce the spread of the virus in our communities and are an extra level of protection for you. Introducing these protection levels is the best way to protect you. 
 

If your area is currently in level 4, the advice is that you should only work from home even if you have had one or two doses of the vaccine. If it is not possible for you to work from home you should use the letter you receive on the week commencing 22 March as a fit note.
 

Current advice during lockdown measures is everyone should work from home if they possibly can.  It was announced on 13 January that working from home arrangements will be strengthened through updated statutory guidance.  Working from home should now be the default position for all businesses and services, and only those who cannot do their job from home should be asked to go to the workplace. 

Those on shielding list should also follow this advice and work from home if they can.  If this is not possible, they have been advised not to go into work and to use the Chief Medical Officer’s letter as evidence that they can’t go into work when the area they live or work in is in temporary lockdown. 

Family members from the same household should also work from home where possible.  However, if this is not possible, they can still go into the workplace.  It is the employers responsibility to make sure the workplace and duties are Covid-safe.  We advise that household members should discuss their concerns with their employer (especially if this is causing anxiety), explaining that they live with a family member who has health concerns and is on the shielding list. 

Scottish Government’s extra advice for those on the shielding list includes that across all protection levels, we are not asking people on the shielding list to distance from people within their own homes or to stop taking outdoor exercise.
 

Please contact the Aberdeen City Support Line on 0800 0304 713

Sign up for the shielding text message service. If you have not already signed up, you can do so by texting your 10 digit CHI number to 07860 064525. You can find your CHI number on the shielding letters you have received.

Local services are helping pharmacies to deliver prescriptions, prioritising those who are not currently able to leave the house.  Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:  

• Asking someone who can pick up your prescription from the local pharmacy, and leave them at your door for you (this is the best option, if possible); 
• Contact the Aberdeen City Helpline on 0800 0304 713 who will be able to arrange for your medicines to be delivered to your home; 
• If you get medicines or equipment from your hospital care team, they will make arrangements to have them delivered to you. 

If you need to change your prescription, please telephone your GP. Your GP may wish to discuss this with you and will then send your prescription on to the pharmacy.  

If your arranged prescription delivery does not turn up, please contact the Aberdeen City Support Line on 0800 0304 713.

If you would like to change the date and/or time of your prescription delivery, please contact the Aberdeen City Support Line on 0800 0304713.

Customers can choose ‘click and collect’ services at any supermarket where available – if you need help collecting your order, please contact the Aberdeen City Support Line 0800 0304 713 
Morrisons have introduced a telephone ordering service for vulnerable people who do not use online shopping – their number is 0345 322 0000
Morrisons are also offering ‘Food boxes’ which will be delivered direct to your home and these are ordered on-line or you can choose the Morrison’s ‘Door Step Delivery’ by phoning 0345 611 6111 (option 5).
Marks & Spencer are offering a selection of different ‘Food Boxes’ and these can be ordered on-line and delivered direct to your home
The following supermarkets are offering a  ‘Volunteer Shopping Card’ if you rely on friends and family to get your shopping; 

• Marks and Spencer's
• Asda
• Tesco
• Sainsbury

This card will help you get funds to those who are getting your essentials for you. This is a contactless, safe and secure way to shop for others or allow others to shop for you.
Aldi are offering a ‘Food Parcel’ which will delivered direct to your home and these are ordered on-line
Iceland can arrange delivery direct to your home by ordering on-line.
Tesco On-line Customers – If you have an on-line account already in place with Tesco, please call them on 0800 917 7359. They can’t guarantee a slot will be available, but they will do their best to prioritise you as we continue to expand our capacity.

Sainsburys are offering  priority slots for vulnerable and elderly customers online. For vulnerable customers who have been offered a slot and are unable to place their order online,they are offering a telephone ordering service.  
CO-OP can arrange delivery direct to your home by ordering online.
Deliveroo are able to deliver basic groceries from some local shops.

If you require urgent support with food and/or prescriptions, please contact the Aberdeen City Support Line on 0800 0304 713.

Even when shielding is paused, the Scottish Government will continue to provide information and advice as well as updates through the SMS Shielding Service. You might not need the service right now, but signing up will help you keep up to date.

The Scottish Government are also developing a Covid forecasting service for shielding. It will allow people who have been shielding to sign up to an SMS update that tells them about their risk of being exposed to Covid in their local area.
 

The study only considered data on people with Down’s syndrome who were over 19 years old and that is why only adults have been added to the list.  If you think your child is at higher risk and should be on the list, we suggest you speak with your GP as they will be able to provide advice based on individual circumstances. Clinicians, using their medical judgement and in consultation with their patient, can include people on the list if they consider that an individual is at the highest clinical risk from Covid-19. 

Health officials have been reviewing all of the data that has been gathered throughout the pandemic and a particular study of data on adults with Down’s syndrome has now been completed.  It shows that adults with Down’s syndrome are at a higher risk of severe illness from coronavirus.  This is the reason that the decision has been taken to add adults with Down’s syndrome to the list.

The study made use of a predicative risk model developed by Oxford University and the study findings have been published on the British Medical Journal. 

The below letter is being sent to every adult with Downs Syndrome in Scotland from the Chief Medical Office of Scotland, Dr Gregor Smith.

Down’s syndrome is the commonest identifiable group within the learning disability population accounting for around 15-20% of all people with a learning disability. The decision to add adults with Down’s syndrome to the highest risk group is informed by the study which only looked at a sample of the Down’s syndrome population.  If you think you or the person you care for is also at higher risk and should be on the list, we suggest you speak with your GP as they will be able to provide advice based on individual circumstances.

You should have received a letter from the Chief Medical Officer telling you that you have been added to the list and it will explain what that means for you.  At this point in time, you should continue to follow all of the public health guidance for the area where you live, wash your hands regularly, continue to wear a face covering when you need to, keep up the 2m social distancing rule, avoid crowded places and you must self-isolate if you or anyone in your household develops coronavirus symptoms.  Being on the list means that you will receive additional advice if the virus spreads further.

Don’t worry if you have not received a letter. Speak to your GP and they will be able to ensure that you receive one. Until then please follow the advice on the Scottish Government website.

You can get help and advice from a number of places. You can visit websites for more info:

• Scottish Government website
• The NHS Inform website

Or you can contact Down’s Syndrome Scotland’s helpline between 8am and 8pm if you need to talk to someone about these changes and how they impact you.  You can call Down’s Syndrome Scotland on 0300 030 2121 for the price of a local call, Monday - Friday. You can also visit Down’s Syndrome Scotland’s website, there is a ‘Live Chat’ function staffed by the Family Support Team 

Down’s Syndrome Scotland provides a range of services and support for families and carers of adults. This includes our family support service and free parent and carer workshops on a range of topics e.g. Down’s syndrome and dementia. If you would like more information about this you can call the helpline on 0300 030 2121 or email familysupportservice@dsscotland.org.uk. You should also register with your local carers organisation and let your GP know that you are a carer for an individual with Down’s syndrome. 

You can find out more on Family Support Team | Downs Syndrome Scotland, or simply call the helpline on 0300 030 2121 or emailing FamilySupportService@dsscotland.org.uk. 

Individuals aged 16 and over  with Down’s Syndrome in Scotland are in Priority Group 4 for getting the vaccine.  The Government has published a plan to roll-out the vaccine and people in Group 4 should have received their first dose of the vaccine by mid-February.  Letters have been issued locally inviting people to come forward for the vaccine.  Family carers can accompany their son or daughter to receive the vaccine.  If you have not yet received your invitation please complete the online form. 

Vaccinations for group 6 have begun. Priority group 6 is one of the largest on the Joint Committee on Vaccination and Immunisation (JCVI) list. It will take several weeks to provide first doses to everyone and the speed with which we can offer first doses is dependent on our supplies. Unpaid family carers have also been prioritised for the vaccine within Priority Group 6.   

• If you are already on the Scottish Government Shielding text messaging service, sign up by texting 1SHOP to 07860 064525 from your mobile.  
• If you are not on our text messaging service, join by sending a text from your mobile with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the 10-digit number shown at the top of your letter from the Chief Medical Officer. 
• After you have done this, text 1SHOP to 07860 064525 to sign up for your priority online delivery slot. 

After you have sent your text, if you are an existing online customer with ASDA, Tesco, Morrisons, Sainsbury’s, Iceland or Waitrose: 

Your supermarket will email you to let you know how to access the delivery service.  They will send an email to the account you have registered with. If you don’t receive a reply, check that the email address you have registered with is still correct or check your junk mail folder.  

If you are a new to online supermarket shopping: 

Once you have registered with our service, you will get texts from GOV.SCOT about the supermarkets that provide online deliveries in your area. The texts will explain how to sign up for these.  

If you aren’t registered for the Scottish Government Shielding text messaging service you can sign up for priority online supermarket delivery slots via the Aberdeen City Support Line on 0800  0304 713 

If you are a parent or guardian of a child on the shielding list you can register for this service. You will need to register using the child’s name and by going through the steps outlined above. 

If you are a carer of someone on the shielding list, you can register for this service. You will need to register using the name of the person you care for and by going through the steps outlined above. 

No. By registering for this service you will be given priority access to one supermarket only. 

Once you register for the service, Scottish Government will share your information with the supermarkets however they send this on a monthly basis so it may be a few weeks before you get priority access to the online delivery slots. 

If you are using an online delivery option, due to physical distancing rules, drivers are no longer able to bring groceries inside your house. Instead, they will leave your groceries outside your door. If this is likely to cause you any difficulties, please contact the relevant supermarket and let them know. See appendix 1 for the contact details of individual supermarkets. 

Scottish Government shared registration details on a monthly basis and it can take between 2 and 3 weeks for supermarkets to register you on their systems for priority access. As some supermarkets have already opened their online bookings for the Christmas period, in addition to registering for priority access, you may wish to check now whether you can book an online delivery service with your chosen retailer for December.  

If you do not have access to the internet, you can order groceries over the phone from Morrisons or Sainbury’s. 

To order groceries by phone:  

• Call Morrisons on  0345 611 6111 and select option five. Morrisons will deliver groceries from a menu of 47 essential items. 
• If you would like to place an order by phone with Sainsbury’s, details of how to do that, including the phone number will be sent to you by email if you choose to register with them for priority access. 

Supermarkets have introduced a number of ways to keep customers safe. These include: 

• marshals or security staff at the front of their stores to provide help - if you have difficulty queueing you should approach the marshal or security guard on the door to ask for priority access.  
• sanitation stations with sanitisers to clean hands, trolleys and baskets 
• safety screens at check outs 
• face coverings for staff 
• signs to keep physical distancing. 
• self-service checkouts and contactless payment options to minimise contact between customers and staff 
• self-scan and pay for items as you place them in your basket 

The current guidance is that once you have received the first dose or second dose of the vaccine you should continue to follow the shielding advice. You will receive  further information should this advice change.