Housing FAQs

All housing services have now reinstated.  If you require assistance, please visit our housing pages or telephone your local housing office on 03000 200 292

If you are homeless or threatened with homelessness, as usual you should contact our Homelessness helpline - 0800 917 6379 (24 hours). Further advice is available about homelessness.

We would encourage you to pay your rent by Direct Debit where possible. This can be done by contacting your local housing office on 03000 200 292 or printing off the form

You can also pay on-line.

The Council also operates an automated telephone payment line which accepts debit & credit card payments – Telephone 01224-346996

If these methods aren’t suitable then please contact your local housing office for advice.

Please contact your local housing office immediately on 03000 200 292 for support and advice. We understand the financial difficulties for many people right now and we will help you.

We will help advise on benefits.  

Find out more about benefits and the support available.

We can agree a suitable timescale that your application for housing will not be considered for offers of accommodation. To discuss this further, please call us on 03000 200 292, Aberdeen City Council tenants should discuss with their local housing office and for non-tenants, please discuss with the Housing Advice team.

Virtual or physical viewings will be provided for the property that you have been offered. Lease signing appointments are being carried out in Marischal College while ensuring that we follow Government guidelines to take the necessary precautions to ensure we are protecting our staff and the public.

If you are experiencing a problem with a gas appliance, such as gas central heating, hot water or other boiler issues, including a leaking heating system you should call Gascall on 01224 937 788 (open 24 hours, 7 days a week.)

If you need to request a repair to your home or communal area you can use our self-service portal.

  • As a tenant, you also have certain general responsibilities:
  • To take precautions to prevent damage once a repair fault has been identified and to report it to us promptly.
  • To repair damage caused by you, members of your household or any visitors.
  • To maintain any appliances you have installed, such as a fire, shower, cooker, etc.
  • To report any criminal damage or vandalism to the police.
  • You can also call us on 03000 200 292 from 8am to 6pm Monday to Friday 
  • If you require an emergency repair at any time of the day or night: Phone 03000 200 292

If the issue poses a threat to someone's safety or could cause significant damage to your building, such as a gas leak or problem with a carbon monoxide detector, then this is treated as an emergency.

This is set to resume in line with government guidance for safe working practices.

Applications are still being processed. There may be delays where physical surveys and inspections of properties are required. 

Applications are still being process although there may be delays should physical inspections of properties are required. 

As a landlord, Aberdeen City Council still has a legal obligation to complete Gas Safety Checks within 12 months of the previous check. However, if you receive a letter for access and have a valid reason for not allowing access the Gas Maintenance Contractor should be contacted to make them aware. E.g. Shielding due to age/medical conditions. The Gas Maintenance Contractor has all required PPE to access properties to ensure the safety of ACC tenants and Engineers.

Please speak to your Housing Officer who can advise on your options to get help to pay your rent.

The Council is awaiting the Scottish Court Service to reopen these cases. As soon as we hear about your case calling, we will be in contact. Advice in the meantime is to continue to make regular payments to cover your rent and arrears.

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