Help with fuel

If you can’t pay your energy bills speak to your energy supplier as soon as you can. You might be able to set up a payment plan with them to help spread the cost of your bills. 

If you can’t top up your prepayment meter tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. You’ll find their contact details on their website or on your bill. 

They’ll try to help you find other ways to keep your energy supply connected. For example:

  • let someone else top up for you 
  • add funds to your account 
  • send you a pre-loaded top-up card 

You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this. 

If your meter is outside and it’s safe for you to get to it, it’s a good idea to leave it unlocked. This means someone else could top it up for you.  

For specialist energy advice please visit the SCARF website, call 01224 213005 or email

OFGEM confirm there will be no disconnections during the COVID-19 pandemic. Find our more about alternative methods of payment.

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