Debt Recovery Update

Council Tax

Aberdeen City Council, in response to Covid-19, postponed recovery of Council Tax for the first three months of 2020/21. Following a decision by the Council’s Urgent Business Committee on Tuesday 30 June, recovery of unpaid Council Tax recommenced in July.

When an instalment is not paid on or before its due date a Council Tax reminder will be issued requesting that the overdue amount is paid in full within 7 days.
Where there is more than one person in the household liable to pay Council Tax, legislation requires each individual to be issued with a reminder. Payment of the whole outstanding amount is the responsibility of all liable people. This means that the Council will pursue each individually for the full amount.

If you fail to pay the overdue amount by its due date, the right to pay by instalments is withdrawn and the total balance outstanding for the financial year must be paid within 14 days of the issue of the reminder.

If you are struggling to make payment, the Council is able to agree a payment arrangement so that the Council Tax due for 2020/21 is split over the remainder of the financial year to March 2021.

If a payment plan would help, please contact us as soon as possible. 

Make sure that you have claimed all of the benefits that you are entitled to.  For working age families this is Universal Credit from the DWP. Find out more about Universal Credit.  

You may also qualify for Council Tax Reduction, a means tested reduction if you have low income. Find out more on our Council Tax Reduction page.

Furthermore, certain individuals can still qualify for Housing Benefit. Please visit our Housing Benefit page to see if you could claim.

To find out more information about the Council’s response to the Covid-19 pandemic, visit our Coronavirus page.   

More information

  • Each year payment of Council Tax is required to be paid within the financial year being April to March, unless you have agreed a payment arrangement with us.
  • Payments are due on or before the 1st of each month, unless you pay by Direct Debit.
  • Alternatively, you can pay in full for the year in a lump sum on or before 1 April.
  • Remember, if you do not pay your Council Tax as detailed on your bill you could incur additional charges.
  • If you are having difficulty paying please contact us as soon as possible. Our Benefits and Money Advice service can offer advice if you are finding it difficult to keep on top of your bills.
  • You must continue to pay your Council Tax whilst waiting on the outcome of a decision/review.

Council Rent 

Following agreement by the Urgent Business Committee on Tuesday 30 June, rent recovery has start up again and rent arrears letters have been issued from Monday 6th July. 
The Council’s rent recovery letters give comprehensive advice around the tenant’s rent debt; support and advice available; direct contact details and likely next steps. Every letter will also, for a period, be accompanied with a Covid-19 specific insert providing additional information and advice for those directly impacted by the pandemic.  
Many of these letters will be hand delivered by Council Housing Officers (physical distancing will be adhered to) giving a further opportunity to answer immediate questions and direct tenants to support/advice. 

Frequently asked questions


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