Please note that brown bin collections will be suspended from 15 December to 12 January. Residents will be unable to report any missed collections during this time. Collections are expected to resume from 12 January. Residents can use general waste bins for food during this temporary period.
Household Waste and Recycling Centres will remain open throughout the festive period. Find your nearest recycling centre online. We apologise for the inconvenience and thank you for your understanding and patience.
Residential wheelie bins
We will do our best to return for missed wheelie bins, however we are unable to arrange additional collections when bins were not put out by 7am on their scheduled day. If your bin is not emptied on the usual day, please leave it out the following day in case we are catching up on bin routes.
Before reporting a missed bin please make sure:
- Your bin was out by 7am
- You have checked the disruption to bin services page for updates to bin collections.
- You have checked your calendar for the correct collection day
- Your bin lid was closed. Overfilled bins will not be emptied and any items or bags of waste left beside bins will not be picked up
- Your bin has not been tagged as having the wrong items in it. Wrong items will need to be removed from the bin before the next collection day.
- The online form cannot be used to report communal bins, please see further down for details on communal bin collections.
If your bin has not been emptied for any of these reasons we will be unable to return to empty the bin until the next scheduled collection day. You can take any excess waste to a recycling point or recycling centre.
Communal bins
Communal bins do not have a fixed day of the week for collection. If your nearest bin is full, please find an alternative bin to put your waste and report the overflowing bin.