ImportantOnline Planning Register - a system upgrade is scheduled for 27 and 28 March 2024. During this time customers will be unable to access the online planning register to view or comment on planning applications.
ImportantWe are currently experiencing issues with our telephone payment system which we will resolve as soon as possible.  In the meantime, you can still pay online. 

Waste enquiries

If you have an enquiry regarding any of the following, you can complete the online form:

  • Report damage to an Aberdeen City Council bin store.
  • Request a change your waste bin service.
  • Report damage to property caused by a waste vehicle or bin.
  • Received a letter regarding my assisted collection service.
  • Received a letter regarding an additional waste bin.
  • Request a change to the size of a waste and recycling bin.
  • Order waste and recycling bin stickers.
  • Request to become a caddy liners distributor or order more boxes of liners for distribution.

If your bin collection was missed you should report it using our missed bin form.

You will be given an option to be kept up to date with your query, if you have an account and are signed in or if you wish to register for an account, we can use the details you provide to contact you.

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