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Report a missed bin collection
Residential wheelie bins
You can report a missed collection of wheelie bins online or by contacting the Waste and Recycling service.
Before reporting a missed bin please make sure:
- Your bin was out by 7am
- You have checked your calendar for the correct collection day
- Your bin lid was closed. Overfilled bins will not be collected and bags of waste left next to the bins will not be picked up
- Your bin has not been tagged as having the wrong items in it. Wrong materials will need to be removed from the bin before the next collection.
If your bin has not been collected for any of these reasons we will not return to pick up your waste until your next scheduled collection day. In the meantime, you can take any excess waste to a recycling point or recycling centre.
Communal bins do not have a fixed day of the week for collection. If your communal bin is full or overflowing you can report it online and we will collect it as soon as we can within the next five working days.
If your business waste bins have been missed you can report it through our Business Waste General Enquiries form.
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