Latest Service update - Waste and recycling

If you have coronavirus symptoms you should put used tissues in a separate bin bag, tie it securely and leave it for 72 hours before putting it into their wheelie bin.

​Fortnightly collections of mixed recycling and brown bins

The fortnightly collection of household mixed recycling bins and brown bin collections (for garden waste and food waste) has restarted from Monday 3 August  2020.

Collection days will remain the same and fortnightly collection calendars are available to view and download. 

Whilst the collections are returning to the normal frequency, please be aware that our crews are still operating differently due to Covid   in order to continue  to follow measures for reducing the spread of coronavirus. Collection routes may be completed slower than planned in the first few days and we thank residents for their patience during this time. If your street was missed on your collection day please leave your bin out until the next day. 
 

Household waste and recycling centres

Household waste and recycling centres reopened 1 June and are operating  on a reduced service in response to COVID-19. 

From 10 August, you must book an appointment to visit a Household Waste and Recycling Centre if you are:  

  • arriving in a larger vehicle or trailer 
  • bringing paint or chemicals in any vehicle  (Hazlehead is the only site that can accept these materials) 

Cars and small vans can continue to access the sites without a booking but will still require to bring proof of address. 

For more information and to book an appointment please visit: Book an appointment at a household Waste and Recycling Centre.   

Note that making a booking does not give priority and you may still need to queue if the site is busy when you arrive. 

Find your nearest recycling centre.

 

Frequently asked questions

More information is available in our frequently asked questions below:

Any Aberdeen resident wishing to bring household waste using a larger vehicle, or bring household paint or chemicals must book an appointment. Bookings must be made in advance. For more information please visit; Book an appointment at a household waste and recycling centre.

Cars and small vans can continue to access the sites without a booking but will still require to bring proof of address. 

Only residents of Aberdeen may use the sites. 

Commercial waste is not permitted at any time.  

The Waste and Recycling collection crews are still required to follow Government physical distancing guidelines, therefore collection crews have adopted a different way of working so fortnightly collections could be reinstated. Mini buses are being used to transport operatives to and from their route and to access welfare facilities. The collection crews are still adapting to their new way of working therefore, there may be some delays in finishing routes. If your bin is not emptied as scheduled, please put it back out the following day and we will endeavour to empty it as we catch up. We appreciate residents’ patience as our collection crews find the most efficient way of delivering a “normal” service, whilst having to observe physical distancing guidelines to prevent the spread of covid-19.
 

The Waste and Recycling collection crews are still required to follow Government physical distancing guidelines, therefore collection crews have adopted a different way of working fortnightly collections could be reinstate. Mini buses are beign used to transport operatives to and from their route and to access welfare facilities. It is anticipated that it will take time for collection crews to adapt to their new way of working and there may be some delays in finishing routes. If your bin is not emptied as scheduled, please put it back out the following day and we will endeavour to empty it as we catch up. We appreciate residents’ patience as our collection crews find the most efficient way of delivering a “normal” service, whilst having to observe physical distancing guidelines to prevent the spread of covid-19.

New permits are available to buy online from Wednesday 15 July 2020. Garden Waste permit applications can only be made online. No cash or cheques are accepted.  For more information read our Garden waste collection and permit FAQs.

Garden and food waste collections (brown bins) were temporarily suspended in order to understand how the Council can deliver services whilst following the measures imposed by the UK government. Brown bin collections restarted from 6 April on a reduced frequency. 

Members who attended Committee on 30 June 2020 agreed no refunds for services that were reduced due to the impacts of Covid-19. For more information visit; Urgent Business Committee.

The range of materials accepted at the sites is reduced to accommodate physical distancing measures on-site and help reduce queueing traffic by minimising visiting times and maximising the number of vehicles through the sites. Check the list of materials accepted at the sites.

 

Hazlehead, Bucksburn, and Tullos Household Waste and Recycling Centres opened on Monday 1 June. Scotstown Road in Bridge of Don, reopened on Monday 15 June.
All HWRCs are operating on normal summer opening hours, from 10am to 7.45pm from Monday to Friday and from 9am to 7.45pm on Saturdays and Sundays. The Tullos site will however be closed on Wednesdays. 

Always check the Council website for the latest information before travelling to a recycling centre and check the list of materials accepted at the sites.

 

The range of materials accepted at the sites is reduced to accommodate physical distancing measures on-site and help reduce queueing traffic by minimising visiting times and maximising the number of vehicles through the sites. At the same time, the range of materials include those that households most commonly need to get rid of.   
In addition, some of the reprocessors that normally take some of the materials for recycling or processing are not yet fully open. Check the list of materials accepted at the sites.

You should keep them for now. Store them safely at home until they are accepted at the recycling centres.  

To adhere with physical distancing rules, there are a number of changes to the way the sites operate:  

  • A limited number of cars will be allowed on site at any one time.  
  • Vans and trailers will not be accepted to reduce unloading times, to lower traffic congestion and keep staff and residents safe.  
  • Traffic will be managed at each site to keep everyone safe. Congestion will be kept as low as possible at each site and you may be asked to return another time if it is too busy.  
  • Only one person may leave the vehicle to unload items. 
  • New signage will be displayed outlining that residents should maintain a minimum 2m distance between all those on site.  
  • Staff are not able to assist you with unloading your waste so please only bring what you can safely carry on your own.  
  • When you arrive, you should follow the signs to join the queue of single file cars if there is one.  
  • Your ID and proof of residency will be checked while you wait. Please place this in your windscreen. Please keep your windows closed.  
  • At the barrier you will be asked what you’re bringing and directed to the appropriate bay – please remember, our teams will not be able to help empty your car so please only bring what you can safely carry yourself.  
  • Only one person may leave the vehicle to unload items. 
  • You will then leave via the signposted exit.  
     

Yes, however only one person is permitted to leave the vehicle to unload items.

As staff cannot help you unload please only bring to site what one person can safely carry.   

From 10 August, you must book an appointment to visit a Household Waste and Recycling Centre if you are: 

  • arriving in a larger vehicle or bringing a trailer 
  • bringing paint or chemicals in any size of vehicle (please note that these materials are only accepted at the Hazlehead site).

For more information and to book an appointment please visit book an appointment at a household waste and recycling centre.

No, pedestrian access is not permitted at any time.  

No. This is to ensure that physical distancing measures are observed. Visitors are asked only to bring what they can safely deposit in the skips themselves. If for any reason you need to speak to staff during your visit, please wave to get their attention and keep 2m distance at all times.  

Do not bring waste at any time which has been used when Coronavirus symptoms have been present i.e. used tissues, wipes etc. This should be kept separately, double bagged and left for 72 hours before placing in your household bin.  

Only residents of Aberdeen can use the sites. This is to discourage householders from outwith the city making unnecessary journeys and ensure maximum access for Aberdeen residents.  Other local authorities provide their own HWRC facilities for residents in their areas. Residents are asked to ensure they have a proof of address document, such as a current utilities’ bill or driving licence, on their dashboard.  

Vehicles displaying a Blue Badge will be permitted access with a passenger (subject to normal physical distancing rules) so that they can unload the waste on the driver’s behalf if necessary.    

Many visitors can manage to drop their items off safely without assistance. If you have something you cannot manage yourself, you could book a bulky uplift.

We will continue to follow national guidance and monitor and review the practices at the HWRCs to ensure our staff and residents stay safe.  Changes (e.g. increasing the range of materials accepted) will only be implemented when it safe to do so.  Always check the Council website for the latest information before travelling to a HWRC.   

No, commercial waste cannot be disposed of at Household Waste Recycling Centres at any time. This is a breach of the site licence and it must be disposed of via a licensed waste operator/site.  

If you have something you cannot manage yourself, you could book a bulky uplift.

Please do not leave anything next to bins either on street or at recycling points. 

No, if you have paid someone to do the work, this is commercial waste and it is their responsibility  to dispose of any waste created. They should do this via a licenced waste contractor or site and it is your responsibility to ensure that they are able to do so. Commercial waste is not accepted at any Aberdeen City HWRC.  
 

Due to the restrictions imposed during the Coronavirus crisis we are unable to say when or if sites will open “normally” as they used to.  We will continue to review the situation in line with Government guidance and work to ensure that our sites are operating as fully as possible within the safety guidelines that are required to keep staff and site users safe. 

Residents should put food waste in their brown bin or their general waste bin – whichever is due for collection next.  

Some food waste can be home composted. Find out more about home composting.

Many caddy liner distribution points are now temporarily closed in response to the latest government advice on the coronavirus. A number of Spar Stores are once again distributing caddy liners. Please use the map to locate your nearest participating store.

Caddy liners can also be collected at

Danestone Community Centre
Open 11am – 2.30pm Tuesday  - Thursday

Mastrick Community Centre
Open 9am – 2pm Tuesday  and 10am – 12pm Thursday.

Powis Community Centre
Open 9.30am – 2pm Monday  - Friday

As an alternative to caddy liners you can: 

  • Use an ice cream tub or other container to collect your food waste and then tip it directly into your communal food waste bin or brown bin.  
  • Wrap food scraps in newspaper or paper towels and put directly into your communal food waste bin or brown bin.  
  • Uncooked food such as fruit and vegetable peelings can be home composted 
     

Any additional items left beside bins will not be collected. 
Simple tips to reduce your waste

  • Avoid food waste - visit Love Food Hate Waste or use apps such as Supercook
  • Shop smart – use reusable fruit and veg bags, bring your bags for life
  • Mend, repair and upcycle – give your stuff a longer life! Learn new skills and get your kids involved. 
  • Avoid single use packaging such as takeaway trays or water bottles
  • Use reusable personal care products such as cloth nappies and menstrual products
  • Help your garden grown - find out more about home composting
  • Stop unwanted mail using Mailing Preference Service and Royal Mail 
  • Sign up for electronic bills and statements. 

For more hints and tips on waste reduction visit the Greener Scotland website

Any additional items left beside bins will not be collected. 
Simple tips to reduce your waste

  • Avoid food waste - visit Love Food Hate Waste or use apps such as Supercook
  • Shop smart – use reusable fruit and veg bags, bring your bags for life
  • Mend, repair and upcycle – give your stuff a longer life! Learn new skills and get your kids involved. 
  • Avoid single use packaging such as takeaway trays or water bottles
  • Use reusable personal care products such as cloth nappies and menstrual products
  • Help your garden grown - find out more about home composting
  • Stop unwanted mail using Mailing Preference Service and Royal Mail 
  • Sign up for electronic bills and statements. 

For more hints and tips on waste reduction visit the Greener Scotland website


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